What our customer's say!

"This Must be a JOKE!", Norton can't be serious. This is truly the worst piece of software ever perpetrated upon mankind.

The most incredibly obvious pieces of spam are coming into my inbox by the hundreds, marked "Norton Anti Spam", even with my settings on the highest possible sensitivity.

The first and only piece of mail they marked as Spam was of course from a desired sender.

This is so bad I am amazed.

I only wish there was a rated lower than one. This is definitely in the sub zero regions.


"Very Unsatisfactory results?", I found this software to be VERY dissapointing. It just does not work very well? I use Incredimail as my e-mail provider, and find Norton AntiSpam to be less than helpful. It is very good at always mentioning Norton AntiSpam on my spam e-mails, problem is it doesn't block most of them? So what is the use of having an AntiSpam program? I find this product to be a total waste of money. Now I am really wondering about the quality of other Symantec Norton products in general?

"Garbage", As a user of this and other Norton products and as a tech-support professional, I must tell you that the bad reviews are true. I used to be a big fan of Norton products until recently.


"Junk - Symantec should be ashamed", Search for Amazon item number 10099566 to see an overwhelming number of bad reviews of Norton AntiSpam 2004. They didn't improve the product much in the 2005 version. It is really disgusting that Symantec has leveraged the Norton brand, formerly known for quality, with the cynical money grab that is Norton AntiSpam. Absolute junk software, with comically bad support. I hope to see a class action lawsuit against Symantec for selling this product that they certainly know is defective in a myriad of ways.

"Not worth Buying", I purchased the Norton Internet Security with the Norton Antispam hoping that it would eventualy solve my ever increasing amounts of spam in my inbox

With my daily routine of clicking this is spam - my Norton Antispam folder contained 8000 spam emails in 6 months. I checked my statistics and the logs to my astonishment - Norton Antispam did not scan 1 single email.

Reporting this 3 times during 1-2 hour live chat sessions (with their customer support) only proved to me that this product is as bad as all the reviews state. The "techs" provided me the same advice and fixs over and over again which, were all tried and failed. The phone support was equally as fustrating as the chat support and Symantec's outsourced technical support technicians seem to have a single cheat sheet page of solutions that never resolved any of my concerns.

I will do some additional research and choose anything but a symantec products. They were good in the past but failed miserably with this version. They get an D- for the software and a BIG F for customer support. Buyers Beware!!

Read this reviews before You buy...

"If only I had read these reviews first!", Ditto, ditto. I bought it OTC at Costco, and find that it habitually moves mail on my allowed list to the spam folder. At least it gives me an easy way to id all new messages, read the two that are legit, and delete the 9 spams. I basically read my mail from the spam folder now!

"What happened to all of my e-mail?", This product is working on the problem I bought it to address- blocking offensive pornographic e-mails. so far its been 100% effective. (It has only been a couple of weeks however) the problem is we're apparently not getting any legitimate e-mail now. folks on our "allowed" list aren't getting through. All the settings seem to be in order, but I've confirmed that good e-mail is getting blocked also by unsuccessfully sending an e-mail from work and unsuccessfully eliciting e-mail from other "allowed" users. To compound matters, the "product support" that's free is virtually worthless. I can't figure out how to get to a helpful place- seems to require a series of mysterious downloads. I'm reluctant to try the phone help because of the cost and the bad experience others have reported with that help source. I cannot recommend this product. seems like some of the problems interfacing with Outlook reported for the 2004 product are continuing.

"a piece of brain dead software", 1. high false identification rate. missed quite a few spam emails, and marked a lot of legit emails spam

2. Integration with outlook express, it make the rule unmodifiable, which would be fine if it works well, but they don't put a stop to processing more rules, and my subsequent rules will move the messages marked spam to a different folder, then the toolbard won't allow me to mark the message non-spam from those folders.

I kinda solved that problem by making a copy of the norton rule, and added a stop processing more rules in it.

I won't buy it if it were a stand alone software, but it came with internet security...


"A Mixed Bag", The GOOD
It does effectively filter SPAM. In my experience over the last 7 months, it has been 92% effective. This is great because 63% of my email is SPAM. Let's me focus on my work.

The BAD
It is really really slow. If you click the "This is SPAM button" it takes about 6 seconds to process the request. More disturbing is that other operations like selecting different emails are also slower.

The UGLY
As other users have indicated, don't open up your email (Outlook Express in my case) too soon after reboot or AntiSPAM will not load. Very strange. Wait until you hard drive starts buzzing before you open the email application.
In the past, I also experienced crashes when hitting the "This is SPAM button". Strangely, I have not had this happen lately.

If your SPAM level is only about 10%, don't bother with this program. If your SPAM level is 50% or higher, this might be worth a try.

"A Mixed Bag", The GOOD
It does effectively filter SPAM. In my experience over the last 7 months, it has been 92% effective. This is great because 63% of my email is SPAM. Let's me focus on my work.

The BAD
It is really really slow. If you click the "This is SPAM button" it takes about 6 seconds to process the request. More disturbing is that other operations like selecting different emails are also slower.

The UGLY
As other users have indicated, don't open up your email (Outlook Express in my case) too soon after reboot or AntiSPAM will not load. Very strange. Wait until you hard drive starts buzzing before you open the email application.
In the past, I also experienced crashes when hitting the "This is SPAM button". Strangely, I have not had this happen lately.

If your SPAM level is only about 10%, don't bother with this program. If your SPAM level is 50% or higher, this might be worth a try.