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Others say...
"So close, but so far" This is my revised review of Norton 360 version 2.0. I previously had given a positive review and my review was rated as "The most helpful favorable review". However, after extended use of the product I have to remove my first review and mark this product as DEFECTIVE. I believe that if the professional review sites that have given this product positive reviews were to run extended trials and followed a policy of revising their initial ratings that they also would drop their ratings after they find that the product starts failing after extended use.
I installed the Norton 360 version 2.0 trial edition downloaded from Norton's website and ran it for 13 days on my Windows Vista SP1 PC before activating it. During that time my system did not have any noticeable computer slowdowns and it ran in the background without any need for intervention. It also ran just fine for another 7 days after purchasing a license and activating it.
Sounds great, right? Well, in my second week of owning it, Norton 360 v2 suddenly started having "Service Framework" failures and told me I should reboot my PC to ensure stable operation. I found that I better heed the warning and reboot, because my Quad core PC with 3 GB of RAM would turn into a brick that barely functioned. This is really, really annoying when you are in the middle of doing something and suddenly you have to interrupt your work to reboot the computer... oh and saving your work takes about 10 times as long since the computer suddenly doesn't want to function.
I went through tech support and they had me try a lot of different fixes, including doing a complete uninstall and reinstall of the product. Doing a reinstall actually seemed to make things better for a few days and then suddenly Norton 360 decided it was time to start failing at random intervals again. I looked on message boards and found that some people claimed that there might be a corrupt file on your system that Norton was scanning and failing on. The problem with that claim is that is 1) Reinstalling the product and doing a "comprehensive" scan didn't cause a failure so I don't think that is really the root cause and 2) even if that was the root cause, if a security product like Norton is going to crash when it finds a corrupt file, then exactly what value does the product provide? Do you really want to go on a witch hunt for corrupt files on your computer every few days when Norton starts failing on you?
BOTTOM LINE: I wish I could recommend the product, but I CANNOT RECOMMEND. It simply is DEFECTIVE. When it works, it works great, but it is NOT STABLE and I believe that any installation of it WILL EVENTUALLY START CRASHING EVEN IF IT SEEMS TO WORK AT FIRST.
If you decide to buy anyway, here are a few notes:
- By default eavesdropping protection is turned off. You can enable it via the settings page. I saw in a professional review that they really recommended turning this feature on.
- You need to ensure that any other virus or firewall programs that you have installed are fully uninstalled before installing this product. Having multiple competing products installed can really mess up your system. I used the Norton removal tool from their web site to fully remove the trial version of Norton Internet Security that I was using prior to installing this software.
- If you are uncertain about this product, download the free trial from symantec first, but note that my problems with the product didn't show up until about day 20 of having it installed.
- If you choose to download the full version of the software from symantec, they place a copy of the full version under C:\ProgramData\Symantec Temporary Files on Windows Vista. Just grab a copy of the software and back it up. This way you don't have to pay to have an "extended download period". Or just keep a copy of the trial version around since it allows you to activate it using the product key that the symantec store gives you.
- If you are deciding between purchasing the shipped package from Amazon or Symantec, I would choose Amazon in a heart beat. Amazon customer service rocks. You also could probably download the trial version from symantec, buy the package from Amazon, and then just enter the product code from the Amazon package in the trial software once the Amazon package arrives.
"Needs A Tweak" I recently upgraded from Norton 360 version 1.0 to Norton 360 version 2.0. I never had any problems with version 1. Since installing version 2, I have received this error message several times: "A Norton 360 process has stopped running. To ensure stable operation, please restart your PC." I contacted Symantec's Tech Support Team via live chat and a support tech completely uninstalled and then reinstalled this program. Today, the same problem resurfaced. I checked several chat boards and other Norton users are experiencing the same problem with this program. Norton 360 version 2 has a bug. Doing a clean install will not fix it. Symantec is playing stupid. Don't buy this program until the bug is fixed.
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Norton 360 Version 2.0
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List Price : $79.99
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- Enhanced performance¿Provides industry-leading protection without sacrificing performance
- Identity Safe¿Protects your personal information and your identity when you buy, bank, and browse online
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- Network monitoring
- Browser Protection¿Protects against Web-based drive-by downloads that use vulnerabilities in your browser to insert malware on your PC
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What our customer's say!
"Slow install, sluggish, antispam limited", I have been a user of Norton for many years. I seriously looked for another product, but all had some negatives in their reviews, so I decided to upgrade from Norton 360 to Norton 360 Version 2. So far, the product works OK for what it is supposed to do.
Installation is a real bear. I installed on an XP laptop - it seemed to take forever but I did not time it. I installed on a Vista laptop and timed it. I had purchased a CD package. It took 25 min to download an update to the CD, then 45 minutes to uninstall Norton 360 version 1. It then did a short scan and required a restart. Installation then took another 25 minutes. In spite of the initial update, another LiveUpdate was required to get current and took at least 10 minutes - this is with a fast cable connection.
Anti-spam is not included in the base package. You have to install the free Norton Add-On Pack. This only took a few minutes. However, the website says it works with POP3 email packages like Outlook and Outlook Express. This is misleading. It does not work with Vista Windows Mail, the replacement for Outlook Express that ships with Vista. This has been confirmed with Norton through their e-mail support. I consider this a major deficiency.
Anti-spam did install for my Outlook 2000 on the XP machine. It appears identical to the Anti-spam add on from Norton 360 version 1. This version includes a new "training" feature that looks at your saved emails and attempts to learn what you consider spam. It presented me with a list of folders to examine, including folders from several archive.pst files I keep live. I unchecked all the archive folders but it still examined all of them. The training took about 6 hours to complete, during which time I could not use my email.
The system gets sluggish from time to time, and when I check what is running, it is usually Norton consuming resources. The sluggishness is annoying and is not limited to times the system is not in use as Norton claims. I can be in the middle of a game and the system grinds to a halt.
I have never received a virus or spyware while using a Norton product, so that is good. Every new install requires some tweaking of the firewall to get things working again.
I find the Norton renewal messages objectionable. When you have 30 days before expiration it starts giving renewal messages with no obvious ways to stop them. They pop up 3-4 times a day. Also, when the service expires, the product stops working. Other products I have used, continue working, you just can't get updates to virus definitions.
"TERRIBLE (TRYING TO BE PROFRESSIONAL)", I BOUGHT NORTON 360 LAST YEAR. GOT 2 VIRUSES. WAS TOLD EVEN THOUGH I SUBSCRIBED (**PAID FOR**WAS SOLD) FOR VIRUS PROTECTION HAD TO PAY $100.00 PER FIX. (NO U.S. PEOPLE HELP) GOT RENEW MESSAGE MESSAGE IN 02-08. RENEWED. (BY WIFE) GOT RENEW MESSAGE IN 03-08 RENEWED. BY ME???GETTING PENNIES OUT OF THEM.#^**(@+. IS LIKE PULLING TEETH. THEIR IS NO US CUSTOMER PHONE # THEY TELL ME OVER THE COMPUTER. THEY CONTINUE.. ADVERTISED LIVE **CUSTOMER SUPPORT**-BUT TELL YOU ONLY TROUBLESHOOTING/VIRUS HELP...-- THEIR IS NO NO LIVE PHONE BILLING HELP. UNITED STATES REAL CUSTOMER HELP IS THE MESSAGE AFTER ALL THE RUN AROUND AND THEN THEY JUST SAY YOUR RUDE AFTER 45-60 MINUTES AND CUT YOU OFF.*********GO AHEAD*****GIVE THEM TURB*(% HEADS YOUR MONEY*****
"Horrible all-consuming application!", If you want to dedicate your PC's resources to CONSTANTLY scanning your hard drive for viruses, this product is for you. This pig of a product NEVER stops scanning my hard disk. I have it configured for fully manual operation, meaning it should not do anything unless I tell it to. Nonetheless, it is constantly running a scan on my drive, severely using up CPU cycles (50%-75% CPU utilization). Three calls with Symantec tech support delivered the same results. As far as they're concerned, the software is doing what it's supposed to do. I for one have my PC in order to do tasks, NOT just make sure it's virus free. I've had it with this product and am uninstalling it. I recommend you go elsewhere for your virus scanning needs. Like Zone Alarm. Unless, of course, you bought your PC for the sole purpose of making sure it doesn't have a virus?!
"Great Product", Easy to use, a bit cumbersome to install, however it completes routine maintenance at night while you are away.
"Norton No More", Like many others, I'd been a Norton fan for years. I installed Norton 360 (with subscription, more on that later) last year on my Dell desktop w/3GHz processor and XP. It was okay at first, but making it do what I want, when I want, was always a challenge. As time wore on, things got buggier, with frequent hangups and reboots (particularly with lots of windows open). It wanted to scan everything daily no matter what my settings were. I was ready to pitch the Norton when the recent offer for a free upgrade to version 2.0 appeared. OK, let's give it a try. Well, it did solve the scheduling problems, and would actually recognize my external drive and backup what I wanted. But what a system hog! Seemed like everything was running in the background all the time, with constant pop-ups to tell me every time it found something. (oh, good for you, Norton, now how do I turn this feature off? Oh, I can't, eh?). Overall, it slowed everything down to the point that I thought I had an old 486 system. Yuk. Out with Norton, in with Kaspersky 7.0, and life is good again.
Be weary of the Norton automatic renewal feature. As I was tranitioning, I got the daily pop-up warning that my subscription would expire in however many days. OK, I've got time to cancel. No, I didn't. With 15 days left on the counter, Norton automatically renewed my subscription. Fooey.
Bottom line: Norton tries to do too much, all the time, bogging my system down. I have moderate computer skills, but am not a techie like many of the posters. Norton pushes this as a no-brainer solution, but I disagree - you have to dig into the process to make it do what you want - maybe. But the big deal was the slowing of the system.
You might need this... Norton 360 All-In-One Security Annual Subscription - 3 PCs details..
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