Others say...

"Works good but expensive"
This software installed and runs with no problems. It runs transparently in the back ground with no apparent performance slowdown. The only problem I have is with the yearly $45 upgrade cost.

"How do they get by with this product"
I have never been so flustrated in my life getting a product to work.
I did all of the things needed, no firewall, no other programs, downloaded their free fixes, ect. Allowed techs to access computer to try and fix. I had removed the previous anti virus, did search of anything relating to that previous product, before starting.
Bottom line, I had update protection downloading for over 2 hours, still nothing. Computer owner for 15 yrs, download lots of products but this is the worst I have ever encountered.
Someone told me that it was designed for broadband, it certainly did not work for dialup, NO Choice) and the tech support stinks.
Can you tell I am not impressed

"No good reason to purchase this."
First, this is only virus protection; it will not protect against spyware. You need Norton Systemworks or 360 if you really want to use Norton products for full protection (And I think poorly of them). Granted you can use this product and purchase spyware protection such as Webroot or Ad-Aware pro (the free version of Ad-Aware requires you to download updates and start the scan yourself). But if you really want to mix packages there better virus protection packages out there.

I define "better virus protection" as either:
1) As good of protection but much cheaper.
2) Better protection at a somewhat lower price.
3) More likely to work on your computer (notice that 100% of security software gives some computers problems).

Since Norton is as expensive as it gets and is the least like to work (in my opinion from using it on our systems at work and home use), the only reason to purchase it is that it is not the absolute worst out there. That is not a good reason.



"their tech's ruined my computer"
Norton Antivirus 2008 1 User

RUN AS FAST AS YOU CAN, DON'T LOOK BACK! I have/had norton antivirus, and still have a year to go on update subscription. I tried Norton's "remote repair" to fix a virus issue the program could not.
What a rip off! $100.00 and I had to be attached to the phone for 7 hours the first day and the techs were in my computer 9 hours (the first day) The virus was removed by the second tech in the first couple hours. When I asked where is my norton antivirus program and where is my task bar or volume control, I was told that I need to go to the manufacturer!!! I said no, the service was sold as a 100% solution to my problem. He said ok, but then spent 45 minutes trying to reinstall just the norton and could not. Since then, I have called the manufacturer and they are not able to be helpful, they could only send "restore" discs which I have and wipes the drive clean when used.

Norton techs worked on my computer for over 20 hr.s in a couple days, and kept opening folders and deletely file after file. I watched as they deleted programs, personal settings and preferences. They have no right to do that and it had nothing to do with a virus or Norton. My computer is now a shell. Can't move a file, can't copy paste, drag/drop, no sound, no security. A friend had the same experience with the remote help, trying to solve a problem with Norton 360.

After they removed my ability to use my computer, they tell me I need to reinstall windows which means I lose my stuff! I could have done that at the beginning while I still had the ability to save my files and move them onto discs then start over. Now it will be all gone. After they ruined the windows system by all their deltions (well after virus was removed), they say ooooopsy, would you like a refund?

This company has the worst customer service I have ever experienced, and seem to have no control of all the "tech's" off shore, who they farm this work out to for pennies.

AVOID NORTON PRODUCTS, IF YOU EVER NEED SERVICE, YOU WILL BE SORRY.

"Norton Installed Just Fine"
I have been using Norton Antivirus for years simply because it works. Before buying this year I read all the reviews again so I knew I needed to uninstall the old version. The directions do tell you to do that but in such a quiet way that you might miss it with dire results. It took about an hour and a half per computer to download the Norton removal tool from the Symantec web site, run it, reboot, install 2008, reboot, and run live update (at least 45 minutes for that one function). I did not do a full system scan which takes hours and ran them late at night. I like the 2008 version. It has improved my boot time from 17 minutes to 5 minutes. Thanks to all who have gone before for the good advice.