Others say...

"Can't Grumble"
Started with the beta version then purchased the live version at the discounted sale price of $19.99. Was paying $39.99 for virus protection only so all these features were a great deal. Had no issues with the beta version. So when purchased the live version loaded it to 3 systems. On my oldest system windows updates weren't loading properly so I decided to go to a restore point. That is when I started having issues. Could not get Onecare to the "green" so I deleted it and reloaded. It was the right move but the download site follows the same route when made the purchase. Got confused because didn't want to pay again especially full retail. Contacted tech support and received a response the next day. Was told to follow the same steps just like the initial purchase. After Windows support helped with the windows update issue it has been moving right along. What I really like about it is that I loaded it on my wife's computer which is on 24 hours everyday. She likes perfection in her equipment. She whined for about a week because she had to use the mouse a couple times but everything settled down. She is on automatic with the updates, tune ups and back ups to an external hard drive. So we can't grumble. Noticed the lower prices being offered by the competition now. Can't grumble about that either.

"Great for anyone who doesnt want to have to constantly worry about security."
Im no newbie to computers. I have built my a few of my own and run Windows, Mac and linux. I repair PCs for friends and family. I am constantly cleaning out spyware, viruses and other nasties on their computer. The problem is I cant get people to keep their security applications updated. Usually they dont understand how to use the software they have or are unaware they have a problem. I recommend this product to all people who want a simple to use interface that does everything they need in one package. The simple color coding Green for good, Yellow for warning, and Red for Needs attention is something people understand. While the simple interface lacks what some of us techies like to see, its exactly what novice user wants. Just to run it and forget it. Thats what this does. It does some basic tune up features and checks for windows updates to keep your PC running at its best. You can install it on up to three computers which makes it a great deal. Its not the best out there right now but it does the job. Once I get people to use this, I get less phone calls. I dont make as much money fixing their computer but the whole point is I dont want to have to do it.

"Download Problems & customer service"
I thought this would be a good product for my computer. I didn't know that the only way to receive this product is over the internet via download. During the process the prompts for the internet download ask you to remove (uninstall/delete) all of your known antivirus, spyware, and firewalls from your computer prior to install. This leaves your computer susceptible when you receive an error message. I received an error message that prevented me from completing the download.

I purchased the software on Aug 3 and called customer support, they researched the problem and even took remote access of my computer to try and fix the issue. They were unable to do so and then passed me to the second level of computer technicans. Microsoft guards its secrets well and has varying levels of technical support, those that know the basics and those that know more. they asked me to set up a time span when I would like to receive a call from the "teir II" agents, I chose 6-9pm. I received several calls over the next two weeks, all of them were outside of the specified time. I missed several of them because I have a career and a life.

When I finally spoke with an agent they again took over remote access of my computer and were also unable to solve the issue. Here it was, two weeks after I purchased the software, I still did not have what I needed. I was also unable to surf the web because the download process requires you to delete all antivirus and firewall software. I called in several times druing the ordeal and the "teir I" agents just told me that I have to wait for the call, "they'll get to it when they get to it." I was very upset with the customer support, I have no idea how the product is, but the customer support is just horrible. Go to the windows live onecare home page and search for the "post your own thoughts" page through member accounts, you'll see that I'm not alone in this issue. I have since purchased other software that cover what Microsoft says it will with onecare. I did not have one problem with these installs.

Please be aware that you might have to purchase technical support if you cannot download due to a problem with your operating system (seperate from onecare). This costs an additional $35 ontop of the cost for onecare.

"simplicity worth the price"
OneCare is not a tweaker's friend. It has no knobs and gizmos for power users to tinker with. However, it does one thing right. It works. When you use it, you truly do have one care. Do what it tells you to make it green. If you can do that, your computer is safe from viruses, hackers, malware, spyware, known security vulnerabilities, low disk space, slow disk access, and data that is not backed up.
OneCare takes a layered approach to keep you and your data safe. It has an inbound firewall to keep bad stuff out of your computer. If bad stuff gets through the firewall, it has antivirus to stop it from affecting your system and an outbound firewall to keep it from spreading. If that doesn't stop the bad stuff, it makes sure you have a backup of your data on a separate drive or on CDs.
In the past, I haven't bought security products. There are plenty of free ones on the market that do a satisfactory job. However, ever since I tried OneCare as a beta tester, I fell in love with it. It is simple to use.
Reduce your worries about being online down to OneCare and try it today. You can even install it on other computers to help keep friends and family protected.