Others say...

"No support for Cap Gains Worksheet imports"
I am not happy. I just completed my 2005 taxes using Taxcut, after spending 5 hours needlessly - hand entering my cap gains (basis, dates, etc.) info. Taxcut doesn't support imports from comma delimited files, and Fidelity (my broker) tells me they declined to support their export service. I am VERY suspicious this is collusion with Microsoft and Gainskeeper which, for #49.95 a year (less than 100 trades - $149 for more), would enable this import. Although I have been a Taxcut customer for 10 years, unless this is corrected next year, I will be going to Turbo Tax (which supports the direct Fidelity imports).

"SUPERFICIAL AND DANGEROUS"
After I got disgusted with Intuit (mostly over their Quicken software) in 2004, I switched to Microsoft Money and H&R Block's TaxCut software for my 2005 taxes. Microsoft Money is fine; unlike Quicken, they've kept their promise to be able to store data online. But TaxCut is another story.

IF YOU'VE USED THIS SOFTWARE TO PREPARE YOUR 2005 TAXES AND OWE A SUBSTANTIAL AMOUNT, FILE AN EXTENSION, GET TURBOTAX AND RE-DO YOUR RETURNS! YOU MAY SAVE THOUSANDS OF DOLLARS!!! Then ask for your money back.

I got such wildly different and dismaying results from my TaxCut prepared return in 2005 than my TurboTax return for 2004 that I called a tax attorney friend to ask if there had been any changes in the tax laws, applicable to me, that would explain the difference. He allowed as how there were not, and suggested I use TurboTax, as he does. So I followed the advice given in the previous paragraph and saved myself $15,000 on my federal return, $6,000 on one state and $2,500 on another!!

Back to Tax Cut. Before I gave up on TaxCut, I ordered the software for a second state, paying $35 by telephone, downloaded it and began preparing the return. The interview asked whether I were a resident. I declared that I was not, and a dialog box popped up and informed me that, sorry, but the software did not do returns for nonresidents of that particular state. It apologized for any inconvenience (such as the $35!) So I went back and declared myself a part-year resident, hoping to get an idea of what I would owe. I was then asked a few questions and presented with a $6,000+ tax bill. TurboTax does a much more thorough job, believe me. Selling this kind of junk is criminal!


"NJ 1040 NR Bug"
First I will talk about the bug, then I will relate my tech support experience.

On the New Jersey Non-Resident form there is a bug on line 14 where there is Column A, for your income everywhere, and Column B for your NJ income. According to the instructions for this form that are provided by the state, if all of your income was in NJ, you put the NJ income from your W-2 in Column A - NOT THE FEDERAL AMOUNT. (I called the NJ Tax office and was told the same thing.) The software puts in the Federal Amount which is less than the NJ amount therefore calculating your taxes wrong. There is a way to override it and put in the correct number. You have to go to one of the drop down menus on top and find the "forms". Click on that, then open the form you are working on. Go to the line/box you want to override then right click and click override then put in the right number. BUT, beware, if you put in the wrong number the guarantee that H&R Block has if your taxes are calculated wrong will be null and void. If you make a change and are eligible for credit for these taxes in your home state, make sure to then put the correct number in the other states form as well.

Also, one minor bug in the NY state form. I live in Kings County. It actually prints King County on the form.

As for technical support, I first tried the online chat. It seemed at first that the problem was clear to the person helping me. After 15 minutes of waiting he came back and said it was right. I told him what the instructions said and he responded by telling me he was not a tax advisor. I reiterated that it was a bug and not a tax issue. He went to "research" it again and came back with some nonsense about efiling. I said it had nothing to do with that. Unfortunately I accidentally closed the window as he started to tell me about the guarantee. So, I called the next day to speak with someone. She told me I had to start a new form separately from my other forms. I tried this but I would only let me put my income in as other income, thereby bypassing all the necessary calculations and write off sections on the form. So, I called again. This person started off with saying he is not a tax advisor, but I got him to actually do some work. He used some numbers and went through the process step by step. Finally the lightbulb went off and he saw the problem. He disappeared for about 5 minutes then came back saying that there was nothing he could do to help since he is not a programmer. He offered to transfer me to a supervisor which he did. The supervisor told me he would report the bug and that no more fixes would be out this year. He then told me how to override the amount, but informed me of the issue with the guarantee being invalidated.

Other than these problems it was smooth, but I am somewhat concerned that there are other problems I did not catch. Good Luck.


"Pretty simple experience"
Not sure where all the hate's coming from for previous reviewers but I found Taxcut worked perfectly fine for me. It was affordable and walked me through the filing process as I expected. My computer is pretty new so maybe that's why I didn't have any glitches. Be sure to check around for rebates I was able to get a further reduced price. Another feature that I really liked is that since I used Taxcut and I get audited they will go with me before the IRS.

"Lower quality than TurboTax and incorrect stock option support"
I used TaxCut for this first time this year (2005 tax year). I had been using TurboTax for several years, but I got upset about the way TurboTax pricing and features kept moving up the product line. I had to spend more money every year for the same functionality. Well, it turns out that TurboTax is worth the extra bucks. It is a much better quality product and worth the extra cash.

My problems with TaxCut are:

- Limited online help. Their help wasn't useful at all.

- Kept asking me to type in values from my 2004 tax return even though the program had imported my old files. The program shouldn't ask me for values it had read in off the disk.

- Did not correctly handle stock options. My employer added the proceeds to my W-2, but there was no way to indicate this in the software.

- Online chat and person-to-person phoen support is weak. The folks I interfaced with didn't have a clue how to help me with the stock options stuff.

- T2 technical support, the next-level after the folks who answer the phones, does not work weekends - not even the last weekend before tax deadline! They told me, "You'll have to call back on Monday."

I went to the store yesterday and bought TurboTax premium. The change was refreshing. It took me under an hour to manually transfer the TaxCut numbers into TurboTax. The interview questions were better and the stock option support was right on. Plus their deduction finder actually reminded me of some things I had forgotten. The software paid for itself 5 times over by the amount it increased my refund. Go TurboTax!

 

Buy Cheap Software Now!
  TaxCut 2005 Premium + State [Old Version]

List Price : $49.99
Our Price : from $22.49

Why I buy this one ?
- Extra assistance for home owners, investors and rental property owners
- You can maximize your business deductions, from advertising and meals to entertainment expenses. Plus, you’ll enjoy extra guidance on depreciating business assets.
- H&R Block’s Premium Tax Tips and Advice helps you with useful tips covering charitable contributions, rentals, dividends, interest, capital gains, and more.
- Help you get answers to all stock options questions, including the consequences of their transactions on all types of options, including incentive, nonqualified, and employee stock.
- H&R Block DeductionPro now included inside.


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What our customer's say!

"After update works good", I could not get the deduction to import, so I called customer support. They answered in less than 1 minute! I told them the problem I was having. They sent me an email with the following link.

[...]

Downloaded the file ~16.9 MB. Ran the file (this un-installs, then re-installs the Deduction Pro 2006). I tried to import, still had the error. Opened deduction pro, opened the deduction file I was working on, and re-saved it. Tried to import again - NO problems :-). So if you are having problems, download the update. Run the update. Open your deduction file you started, and re-save it.

I really liked the 2005 version better, I think this version is a little more difficult to figure out.

So far - I am pretty satisfied.

"Do not buy H&R Block Tax Cut 2006 it has defects and poor support ", I purchased Taxcut 2006 and it has errors and defects . After completeing 1040 form at the end when your using a SSA-1099 form the software asks for a Imployer I.D. when there is none and will not transmit to IRS unless the Employer I.D. number is entered. Called customer support and they could not deal with the problem and hung up on me . Could not download updtates for Deduction Pro 2006 message error came up DP 7007 and to redownload .After 6 times gave up and could not transfer figures from Deduction Pro 2006 to 1040 form got message deduction pro 2006 needs up date .Contacted HR block customer service at 1-888-482-9288 and Customer Service gave me a FTP download site when logged on to said no such site exsits . Requested a refund and sent a complaint to the FTC and Missouri Attorney Generals Office . Customer Service also sent over 20 surveys asking how they did as harrassment .Going to Turbo Tax next year

"Never Using TaxCut Again!", I've been using TaxCut Since 2001 and have never been really happy with it, but every year something happens that is annoying and I finally think it is time to move on. One year, due to buggy programming it SKIPPED my entire IRA interview so I made an error on my taxes and ended up having to pay an additional $900 plus a penalty. The HUGE amount of work required to prove this error to take advantage of the "Guarantee" is a joke and not worth the time. I have learned that you can never never just rely on the interviews and that they often aren't phrased clearly enough so you don't know really where you are in the return. I have complicated taxes, so I really need things to be logically and clearly spelled out.
This year's nightmare came when after I printed out a draft, I found that the file had been corrupted and all my information had to be re-entered! I'm not sure what the hell happened but I just couldn't get the data file open and I ran out of time.
Also, don't expect the State Returns to be all that helpful, they force you to do alot of your own calculations, and I often had no idea what I was really doing because there wasn't much explanation. Scary.

Next year, I'm trying TurboTax!

"Poor Software", This product is not as user friendly as the competative product, Turbo Tax that I have used for the past 5 years. I also found that when I sent my taxes in I was told that the figure that Tax Cut had arrived at was wrong and I owed money. Technical Staff at Tax Cut were not available in a timely manner, and some three months after the tax deadline finally told me that they do not calculate the bottom line tax due in the same way that the Federal and State Governments do and rounding errors can occur. What do you buy this product for but to get it right the first time!

"Some apparent defects and poor support", I had an issue with the error checker finding copy number problems when none existed. Online support told me to delete the forms and re-enter, which did not solve the problem. They kept cutting and pasting some verbiage that had nothing to do with my problem, insisting I try that. In the end I gave up after three separate sessions and ignored the warning. Online support resources were very thin, The online chat seemed good at first but could not go past standard cut and paste responses.

Also, the interview was hard to re-enter after exiting to forms sometimes. Plus going back in the interview often jumped to the beginning of the section instead of one page back.



 
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Read this reviews before You buy...

"buggy, poor customer service", My experience is consistent with some of those above and with those posting on the Deluxe product as well: the product has a lot of simple bugs, poor instructions, and unhelpful customer service. Here are some of the problems I noticed:

1) many things are not covered by the interview - they ask you to open up the form and enter everything yourself
2) the online update gives misleading messages (customer service said there would be a California update, but the Update tool said there were "none planned"). Also, it's now April, and the Update tool is still saying that a Federal update will be available "in February" and that I should check back then!
3) There seems to be no way to take a foreign tax deduction instead of a credit. The interview mentions that both are allowed, but in practice if you have foreign taxes listed on a 1099, it requires you to file a foreign tax credit form (it fails in the error check if you don't).
4) Worst of all, when I went to e-file today the IRS rejected the form, due to missing entries on two forms: 8801 (credit for prior year AMT) and 8606 (for a Roth IRA conversion). These are not lines that I'm supposed to fill in - they are simple calculations that should be done automatically by the software, and in fact the boxes are grayed out to indicate that, but nothing was put there and the TaxCut error check passed. The message from TaxCut tells you that you have to manually override them to put the correct values in, and that you cannot e-file as a result!

As an engineer and a programmer, it seems like a poor job was done on the software and it hasn't been tested nearly enough. When you email the support center you get responses that suggest the person responding hasn't really read your message, and is simply cutting and pasting from something on their screen (which is OK, but the responses weren't relevant). The chats are a little better.

I just got back from buying a copy of TurboTax Premier, which is a lot more expensive but I'm sure it will work. I'll never make this mistake again.

(I gave this two stars instead of one because it might work if your taxes are simpler than mine. On the other hand, given that it's "Premium", maybe the expectations should be higher?)

"Businesses beware!", As mentioned previously, do not forget to manually adjust schedule C to add your inventory levels to complete the cost of goods section. The phone support disconnected me, and online chat went round and round with me until I was convinced they had no idea what they were talking about. I used TurboTax last year, our first year of business, and their program prompted me on that issue, thankfully. I stood to lose $1000 of refund without it!

"Pretty Good, but needs a support FORUM!", The software will NOT accept my W-2 information and permit me to E-file. The error check gave me a warning that my social security taxes were more than 50% of my TAXABLE FEDERAL INCOME.
Unfortunately... the warning turned into an ERROR when I attempted to EFILE.

I cannot change my W-2 therefore I have to paper file. The TAXCUT support site acknowledges that we will get a warning in this situation when we do an error check and I think that is a desirable action, but it also says that it is okay and we can continue normally with the warning in place. NOT SO! It refuses to E-FILE and says it is because of the social security amounts on the W-2!

The support chat person Joselito(?) told me that my social security INCOME was fouling up the amount of my IRA deduction. (Obviously someone does not know what a 401k OR W-2 form is.) I gave up on that.

AFTER writing a less-favorable review here on Amazon, I decided to look at TURBOTAX and guess what! They have a support FORUM with lots of great information and THE ANSWER! #1-Turbotax has the same "PROBLEM". The IRS does not accept E-Filed returns with a W-2 like mine. (It's legal. It's correct. But it can't be e-filed.) WHY DOESN'T TAXCUT host a forum where we can find these things out?

I've used Taxcut for TEN YEARS!! And every year it gets a little tougher as my financial picture gets a little more complicated. I've also had to learn a lot of new interfaces and "looks" over the years but it has worked for me.. JUST DON'T GO LOOKING FOR A LOT OF SUPPORT!




"Worthless! One star is too many.", I got this software hoping to find some deductions I didn't know I had earned, or at least that I would save some time doing my taxes. In the end, this software come up with exactly the same numbers I would have gotten doing it myself, and it actually took longer to do my taxes, thanks to a number of functional problems in the software:
* It calculated my tax WRONG!! It made an error looking up my income in the tax tables and was $25 off estimating my tax. Here's the most fundamental function of the software and it gets it wrong (even after the required software update). The one good thing I can say about this is that it did let me override the number on the form. This prevented me from filing electronically, but it did let me print the form, which saved me the trouble of having to do it all by hand after having done it on the computer.
* Out of the box, the software did not work, and required a hotfix update. This is not unusual for commercial software, and tax laws change frequently, so I am willing to give them the benefit of the doubt. However, the hotfix feature did not work either, it repeatedly failed to get and install the hotfix, so I had to go to their website, find, download, and install the update file.
* The user interface is a counterintuitive hybrid of a wizard that asks a bazillion questions in the top-half of the screen, and the tax forms on the bottom half of the screen. The wizard is where you actually entered the information. As long as you went though it sequentially, it worked reasonably well, but God help you if you ever had to go back and add a deduction you forgot about, or tweak some other value. The navigation buttons don't always take you where you thought you would go, and on several occasions, I found myself going in circles.
* At one point, I wanted to view the 1040 form, to see how a change I had made would affect a specific entry. Well, that should be the bottom half of the screen. Right? No. Sometimes it is, but most times it displays whatever schedule the top half of the user interface pertains to. I hunted around for 10 minutes before I got what I was looking for (it's available on a pull-down menu).
* The DeductionPro software that comes with TaxCut is even more worthless than TaxCut. It was supposedly free, sometimes you really do get what you pay for.
* H&R Block supposedly offers a money back guarantee on this software, but the fine print says, "...we'll refund the purchase price, less shipping, handling, sales tax and any rebate you receive on the software." Considering they gave you MS Money in the deal, I'm guessing you'll end up with next to nothing back if you do ask for a refund, Im going to try anyway.


"No good for partial-residency.... Terrible Customer Service... No PDF options. Will use TurboTax next year.", There was a bug in the Maryland interview questions for partial-resident returns. Even if you entered in that you were only a Maryland resident for the beginning part of the year, it prompted you to specify which MARYLAND county you lived in on 12/31/2006. In the end, you just had to put in the county you lived in regardless of whether or not you were still living there at the end of the year.

How did I figure this out? I played around with my answers, printed out the resulting forms, waded through all the paper, and through experimentation figured out the answer.

Before doing this, I tried to call customer service. The first time, after being rerouted and put back into queue 3 times and hung up on once, I finally made contact and was told that my case was being escalated. I was given a case number and was told that I would be contacted in 48 business hours. Two weeks later, no reply, no messages, nothing. I tried calling again, and I was again rerouted and spoke with TWO representatives that were clueless about what a case number was; each time I had to re-explain my case. I was finally transfered to a "senior technical representative" who basically said he would call me back because when I attempted to open up my tax return, I received an exception error pop-up that I never saw before and it required me reinstall my state software. I left work early to be home when he was supposed to call two days later... only he never called. I waited and then I called twice, and two lower representatives both told me that they would have the senior rep call me back. Only, I never got a call back. The final call I made was at 8pm central time... only I got a recorded message this time telling me to call back at their normal business hours... which was until 10pm central time. A few days later I received an email, with no reply address, stating that I needed to update my state software... which was not the case because I already had and when I attempted to again, I was informed through the program that no more updates were available.

After getting fed up with the phone calls, I waited a day to cool off and tried the online help through their website. This was no good either... As I was trying to explain my bug with the Maryland state interview questions, I was told that, "My apologies, but TaxCut has no bugs." The representative then disregarded my issue, instead repeatedly giving me instructions on how to efile my state returns (which was not my issue at all and I was clueless as to why she kept trying to explain this). I then asked a question about a federal worksheet form that I needed to include on my other state return that was mentioned on the final checklist provided by TaxCut... again, no answer. Even if they COULD clarify which form they were referring to in their checklist, I wouldn't be able to use the taxcut forms because I efiled my federal form, and when you do that, you can't print out anything except forms that say "not for filing" on it... and they said I shouldn't send those in... After about 4 representatives were dropped from the conversation due to technical difficulties, and about 2 hours later, I was told to call the IRS number at 1-800-829-1040, which I could have looked up. So, was I helped? No. Hopefully, the IRS ppl will be able to help me.

I filed with TurboTax last year (wonderful program by the way... I filed in under 2 hours tops last year), and they allowed me to save my returns in pdf versions to print out wherever I wanted to. Taxcut doesn't allow you to do that. I don't have a printer at home. So, what I did was install a postscript printer driver, printed to file, and opened up the postscript versions on my work computer to print them out. This seemed pretty round about, considering that pdfs are so user-friendly.

To sum up:
- TaxCut isn't so good with partial-resident returns.
- TaxCut customer service is unhelpful and unreliable.
- TaxCut doesn't allow you to print in pdfs.
- USE TurboTax! That's what I'll be going back to next year.


 
 
 

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