Others say...

"CA etrust internet suite"
This suite of products and the support offered are pathetic. I have spent countless hours installing and uninstalling etrust to correct one problem or another. When you click on 'help' you get sent to their internet 'on line store' instead of the traditional
help by topic/keyword that is used by every other software producer. It is basically just that, a store for selling their products and, oh by the way, you can click an item for support or what CA considers support. The information available is incomplete, incorrect and you constantly get sent back to a page you already viewed. Their knowledge base is a non-knowledge base.

I spoke to an alleged support person for what seemed like hours and all he did was send me back to the on-line store web site. After I finally got the fix to one of my problems from him I suggested that the fix be included in the knowledge base (which it should have been) he did not think that was a good idea!!!

On my latest problem, which is in the new improved version, a function that worked before is not functioning at all. I got an email from support on how to fix it (the fix did not work). Then, without being asked, I immediately received an email stating that the problem has been solved and they are closing my case file! CA is off of my list for good.


"piece of junk!!!"
after 3 hours of installing this piece of junk, i finally got it to work. I initially have ZoneAlarm Security Suite 6 (I have to uninstall this prior to installing etrust, because disabling it still won't work), and the antivirus detected some viruses (especially java viruses) but didn't have the option to delete them when cleaning failed. So I got a retail copy of eTrust internest security suite r1 and hope to remove them. It detects the same viruses and files, but just like ZA, it can't remove it!

(btw, it seems that eTrust borrows the same TrueVector firewall technology from ZoneAlarm and ZoneAlarm borrows the same antivirus engine from eTrust. the firewall that eTrust has it's exactly the same as ZoneAlarm with a different logo).

I'm a big mcafee virusscan fan (used to be a norton fan too until norton AV 2004) and the virusscan removed the same viruses from my laptop promtly. I thought i'll give etrust a try, since its supposely free after rebates, but this experience has left me no choice to but to doubt its value. in the end, i went to bitdefender free online scan and it removed 9 infected files!!! even those in restore directory!! now my desktop is all clean!!! check out the reviews on etrust and none is positive!

"A great way to learn Windows crash recovery!"
Responding to a $29.95 upgrade offer, I downloaded and installed this product. Before downloading, I did a clean update to XP SP2 and disabled Norton Antivirus and an earlier version of CA Pest Patrol. I should've gotten a clue when the install couldn't handle the existing (less than a year old!) version of CA Pest Patrol. But the real nightmare came when I rebooted. My screen was full of CA popups. One was for network detection. When I enabled the CA firewall on the network, my computer just froze. When I rebooted, it hung during "Updating Personal Settings" when I tried to log in! A few times I was able to get to the desktop, but then it soon froze there. After two hours of misadventures and many, many reboots I was finally able to remove the CA software in safe mode. After that my system was fine. I don't mind wasting $30. I'm just happy to have my computer back and will avoid CA products from now on. This was my worst software install experience in many years. If you must install it, do yourself a favor and create a Windows recovery point first.

"Internet Security Suite"
I've been happy with the AV in this suite, but the firewall has been a nightmare to install, or should I say fail to install, as I have not been able to get it to install. I had been using the free version zone alarm, but now that will no lnger work or re-install either after the failed install of the ca firewall. What a mess.....

 

Buy Cheap Software Now!
  CA eTrust Internet Security Suite r1

List Price : $69.99
Our Price : from $3.98

Why I buy this one ?
- eTrustTM EZ Antivirus - detects and eliminates viruses, worms and Trojan horse programs
- eTrustTM Personal Firewall - stops hackers from attacking your PC
- PestPatrolĀ® Anti-Spyware - protects against spyware, adware and other non-viral threats
- eTrustTM Anti-Spam - blocks 100% of unwanted spam



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What our customer's say!

"You get what you pay for", I got CA etrust free when I became a Roadrunner Customer. Until Time Warner took over Adelphia I was an Adelphia customer and used Freedom Security Suite provided by Adelphia. Freedom was not perfect but it found some spywares and viruses no other spyware or virus program found. And Freedom didn't conflict with my other programs.

I loaded CA etrust Security Suite after reading the directions and a clean reinstall of Windows and MS office 2003. Their were no other Virus or Spyware programs on my computer (an AMD 64 Bit) My computer froze up immediately. I rebooted many times but no cigar. I had to use Window's safety mode to uninstall the program. I thought that the problem might just be one of the programs in the suite, so I backed up my install and set another restore point and tried installing the CA etrust programs one at a time and in different combos. Only one of the programs didn't cause my computer to freeze or crash, and I could no longer uninstall from Window's safe mode. Thank God for setting up the restore point or I would have had to start from stratch again (ie. I would have had to reformat my c drive). Thank you so much Computer Associates, Time Warner/Roadrunner.

"Integration and support are killers ", I purchased CA Internet Security Suite because I had a positive experience with the previous product Etrust Internet Security Suite. After installing the product, it appears that the personal firewall was not effectively integrated into the toolset. I continue to have challenges with inbound email so I had to shut that portion of the tool off, even though that is one of the base features that I was looking for.

The software is also not effectively integrated with the K9 Web Protection parental controls software that comes with it. After setting up the K9 software, I cannot use the administer signon to view and adjust the K9 software settings. I suspect the firewall product is again the culprit.

I have tried numerous avenues to engage CA support, thru Knowledge base and email... a virtual labyrinth that will discourage even the most intense user. Problem still exists and I receive an email request stating that my issue has been resolved and asking for an evaluation. What a joke. I am looking elsewhere.

"Terrible product - with even worse tech support!", Possibly the worst software product I've experienced - which is really saying something! It hung up during the install several times, repeatedly kicked me off-line, etc. To rectify the issues, I first tried CA's online chat-based technical support. After 45 minutes of waiting, during which I repeatedly received messages saying they'd be with me in a moment, I finally gave up. I then submitted a written and detailed description of the issue (and the fact that the chat-based help had not worked) via email, per the instructions on CA's website. After about 5 days with no reply, I finally received a message back from their (obviously off-shore) tech department that did not address or acknowledge my issues at all, and instead indicated that I should use the online chat. Excuse me, but have you ever heard of a do-loop???

After significant time and effort on my part I finally got this piece of junk working. That's when I really learned about the limited features, lack of ability to customize for different users, etc. It's a terrible product, even when it works.

I finally replaced this product with Norton Internet Security 2006, which installed well, has much better feature content, and has worked seamlessly.

If you are going to spend money on internet security that works, buy Norton. If you want revenge on someone who has done you a terrible wrong, buy them the Computer Associates eTrust product for Christmas this year.

"Save your money........not as good as the freebies", Got the eTrust Suite as part of a monitor package. Installation was fairly straightforward - no problems. User interface is pretty clunky with a lot of unnecessary clutter. Software works OK except for the firewall. I lose ability to get on the internet 3 to 4 times daily. Only solution I've found is to shut down and restart the firewall (or reboot).

Went online. The CA knowledge base is a joke. It's been set up by people with full knowledge of CA's product lines. No one there has given the slightest thought to setting it up so a new customer can use it. (BTW - try to find the release # anywhere on the eTrust software??) I finally found a couple of articles addressing problems similar to mine and tried the fixes with no success.

Finally decided to submit a tech support request. Filled out a poisonously long form requiring everything except waist size. I patiently described the problem in detail and included everything I'd already tried to solve it. For my trouble I received a form email 12 hr. later with a solution that didn't work (I'd already tried it from their knowledge base). And of course there was no way to reply to the email. Their first email was followed immediately by a second one declaring CA was happy to know my problem was solved and inviting me to fill out a tech support survey. Believe me, I did.

With [...] this software ranges from inexpensive to free. At free it's still overpriced. I'm going to dump eTrust and go back to ZA, AVG, AdAware and the other freebies. At least they work.

Surprisingly, CA's firewall appears to be Zone Alarm Pro with a thinly disguised facelift. ZA has always worked great for me. It requires a lot of talent to take a good product and screw it up but CA has succeeded.

"This product rocks!!", I bought this product for my new home pc and found the product very user friendly. The price point was very attractive and I would recommend to my friends and family.



 
 
 
 

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