Others say...

"Worst Customer Service on the Planet - would give 0 if possible"
I tried to buy this from Symantec's site. After purchase, it would not download. So, tried to use website to get help. I chose the button for 'problem with download', selected 'no firewall' from the choices, and it asks me which of two windows platform I am using. Obviously, the answer is neither. I e-mailed then, asking for help. Had a series of e-mails with a delightfully unhelpful agent who insisted we were using OS9 and kept telling us to try to download 10.0 version. I got on the website to get a priority code to call for help, selected the product NAV for Mac 10.0, got a priority code, called the number provided, waited on hold for one hour, only to learn Mac users had to call a different number. Finally got to Mac consultant. Surprise, he could not download it either! Gave us refund since he was not authorized to just mail a CD.

"Norton glitches still not fixed"
This product refuses to perform the live update. In fairness to Symantec, the tech support lads have been attentive by email trying to help me solve this problem, but no matter - it still will not update from my Mac. Is it because of the Mac factor? I don't know. But there it is.

"If you want poor support, you have found the product"
I think my title says it all. It's a shame because Norton could have a better reputation if they could help with issues. I'm going into my 5th hour of trying to get Norton onto a Mac G4, first trying with tech support to solve a problem then being told they couldn't help, but that customer service would handle it, and then (surprise!) customer support says it's a tech support issue, and so now it's been a bit of back and forth with the Norton supervisors in both groups. Now, I'm in one of those how-long-will-I-listen to their "your-message-is-very-important" phone-loops that "customer service" sent me into, which I'm starting to suspect is where they dump people that have issues they can't solve until they eventually go away--if there is no answer after an hour, one starts to suspect that. They could have satisfied me as a customer if they acknowledged hours ago (yes, it has been that long, it's been 5 hours with these folks and still no satisfaction or answering of my third call) that they recognized that their product packaging is incorrect. Instead, the discussions so far seem to be trying to get me to pay more money to get the product I thought, based on Norton's packaging, that I thought I already paid for. Don't believe what you see on a Norton package as to what software it applies to, and don't believe that Norton will provide you with customer support when you need it.

I have no financial interest in this product or in any other competing products, nor do I have any such interests in any other product or its competition that I have evaluated in any other reviews.

"Norton AntiVirus is a virus"
This software is little more than another virus. Full of unnecessary pop-ups. Slows the computer down. And worst of all, it cannot be uninstalled as evidenced by the complaints about it online. Google "How to uninstall Norton antivirus from Macintosh." and you will find thousands of complaints about it as well as complaints that Symantec won't support it. In my experience, all of the complaints are justified. Don't waste your money or endanger your Mac with this turd that won't flush.

"Very disappointed "
I've worked with Norton AntiVirus (the consumer product) and Symantec AntiVirus (the corporate product) for PCs and they're great.

Unfortunately Symantec has dropped the ball when it comes to the Mac version of Norton AntiVirus 10 (NAV10).

First off, NAV10 interferes with Final Cut Pro and causes overall system instability.

Second, NAV10 "does work" with Intel Macs but it is not a Universal App -- meaning that it uses Rosetta and ultimately more memory resources.

I would recommend ClamXav because it works plain and simple, however it is not "supported." I use my Mac for mission-critical work so I must stick with an anti-virus program that offers technical support like Norton AntiVirus. I use NAV10 and it "works" most of the time but I'd rather use ClamXav.

 

Buy Cheap Software Now!
  Norton AntiVirus Mac 10.0 (Mac)

List Price : $69.95
Our Price : from $18.75

Why I buy this one ?
- Antivirus solution for Macintosh systems; removes viruses automatically
- Scans incoming email and Internet files; defends against emerging threats
- Prevent scanning volumes already known to be virus-free
- Puts scan controls in Mac OS X contextual menus
- Compatible with Mac OS X v10.4 Tiger; includes widget (mini-application)


It's better to buy this one too...

Apple Mac OS X Version 10.5.4 Leopard [5-User Family Pack]
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What our customer's say!

"Worst Mac Program I've Ever Used", Every time I tried using Norton Antivirus to run a virus scan on a folder or drive, it crashed or froze. The few scans it did manage to perform never found a single virus, although the free ClamXAV managed to find several Windows viruses amongst the same files. I was running this on PowerPC's, not even Intel machines. It seems to slow the whole system down, even when you set the scanning to a minimum. I can't believe how much Norton charges for an antivirus program that not only doesn't even function, but whose virus update subscription runs out after a year. Luckily, I had gotten a free copy of this from work to try out. In the days of Mac Classic OS I used Norton products all the time, but I can't recommend any of them anymore. I uninstalled this from all my macs and will never use it again. It was pretty obvious when Norton stopped updating Disk Doctor that they lost all interest in supporting the Mac platform.

"Had No Problems, Felt Protected! ", I feel more protected with an anti-virus program running on my Mac. I did get a worm in my machine at one time and it was mailing out of my e-mail address book to Windows users. After that, I bought the Norton Anti-Virus program. It stopped the worm and isolated a virus when I accidentally hit on a bad website one day. I used this to upgrade after I got Tiger. It has worked and I gave it time before I reviewed the item.

"Terrible software, worse customer service!!!", I purchased Norton Internet Security 3.0 which includes Norton AntiVirus. I installed on my new Macbook pro. The software crashed my system and gave error messages on start-up and upon runnig. Only after multiple installs and 2 hours waiting for a customer service on their on-line chat, did they inform me that it does not work with OS 10!!! Nowhere during purchase do they note this significant draw-back and compatibility issue. You also can only talk to a representative by paying $9.95 and waiting. With the download, they only allow you to download during a two month period. After that if you would have to re-purchase the software to re-download.

"Please be aware that poor Symantec website experience makes this a much more expensive product than it appears......", The product itself works fine during the year of purchase. However, the real trouble begins upon trying to renew your yearly subscription via Symantec website. As an American living overseas, I handle a large number of transactions on the web with excellent results... until I need to renew my Symantec (Norton) subscription. Even with the patient help of my credit card provider, I was not able to get the website to accept my information. And it leaves the consumer no reasonable option for getting support. Therefore, I am again buying a new package via Amazon, instead of the promised efficiency of renewal support at reduced prices through the Symantec website. This is the third time this type of situation has happened. And it's unique to Symantec, from my experience. As the whole value of this product is based on "pay higher price with initial purchase, but then pay low annual renewal fees for future years", the inability to renew makes this a much more expensive and much less convenient product than it initiatlly appears. I've reached my limit. I'm researching the competition now, and switching at my next opportunity. I honestly hope your experience is better than mine.

"My Norton Anti-virus review", I think that this product works great. I purchased this for my mac and it works really well. I would recommend this product to anyone who has a mac.



 
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Read this reviews before You buy...

"Huge Waste of Money", I used to be a Norton true believer, for years using everything they sold. Ever since Apple went to OS X, though, Norton has been falling down on the job.

First, their Utilities tied my earlier (10.2) system in knots, forcing me to literally pry open the CD slot and extract the disk in order to have the system software start up again...then they gave up and stopped making Norton Utilities for Macs altogether. (And, no, it wasn't the computer's fault -- it's been error free ever since I banished Norton in favor of alternative utilities.)

Then came Norton AntiVirus -- the most useless waste of money anywhere. The interface is VERY POORLY THOUGHT OUT compared to VirusBarrier and Virex, for example, in that it forces it's will upon how you manage your desktop. Also, it (a) is extremely intrusive in that it installs components throughout your system, (b) constantly interrupts workflow to ask questions I've already answered, and (c) works WAY too slowly.

Did Norton AntiVirus ever stop any viruses from attacking my Mac? Possibly, although the number of viruses that OS X is vulnerable to -- compared to the 14,000 or so to which PCs are vulnerable -- is close to zilch. Even so, I'm not recommending that you NOT have virus protection. I just suggest you go with VirusBarrier or Virex instead. They're a bit more expensive, but well worth it. If cost is an issue, use ClamXav -- it's freeware, has a great reputation, and is now available in Universal mode.

"Stability Problems on Intel-based Macs", My happy MacBook Pro was working perfectly until I installed Norton Anti-Virus. Within a few hours, I started experiencing random system crashes -- hard freezes where I had to kill the power to the system. Using the "what has changed?" troubleshooting approach, I uninstalled Norton Anti-Virus, and the system has been super-stable again ever since.

This version of NAV is not Universal -- it is not written to support Intel processors -- so it makes sense that it could cause stability issues on Intel based Macs.

I don't know if it has the same stability problems on PowerPC Macs, but I would recommend avoiding this product until Symantec updates it to at least be Universal.

"Worth the update", With the $30 rebate for existing users in mind, let me tell you this NAV update is well worth the money it cost me. Works flawlessly behind the scenes with Mac OS X 10.4.0 through 10.4.5.
I see no slow down of normal operations even when I am running a complete HD scan in the background. Live Update evidently has been streamlined too. It downloads and updates much quicker than the previous version.

"Corrupts hard drive", I had used Norton antivirus 9.0 without problems, although it never found a virus except in a few old files the first time I ran it. When it ran out of time (1 year) I got 10.0 and regret it. It hangs up the system requiring restarts and cleaning up with diskaid and Norton Disk Doctor, which has not fully resolved the problems. Don't buy it.

"pointless", You've got a mac right? You've got OS 10.4, right? Why do you need this? Why did I buy it?

 
 
 

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