Others say...

"Awful Software"
Buyer BEWARE!! This program sucks! It will not perform as promised. The box is totally misleading. It freezes up every time. I was only able to convert a file ONCE. It's useless. It crashed my system so bad that I had to do a hard start, and then nothing came back until I did a system restore. Do not be fooled!! Stay away from this program!!!

"Poor Software and Terrible Support"
Short and sweet:
(1) program crashes for no reason when burning to DVD.
(2) after using "Reduce size to fit a DVD" program crashes.
(3) after editing and using "Joining/Separating video" audio is always out of sync, and I have tried everything to make it work.
(4) save anything to file after editing and the first several frames flicker.
(5) after 30 days, forget it, the support you were promise will disappear. You can e-mail them all you want, they will not answer.

"Marks-G"
ULEAD Movie Maker 3 was part of the software package when I purchased my computer. Everyone swears by Nero, but I have found ULEAD to be extremly user frienly and simple. I have had no problems with burns. After reading the comments I feel fortunate to have the software meet my needs. I downloaded the trail of Nero and after one use I removed it from my computer. I'm ordering ULEAD 4 only because I want to share the program with several computers and prefer the most recent version on my Lap Top.
FYI: I ordered AynDVD recently to backup movies from a disc to the HDD. I use DVD shrink for compression(6gig to 4gig)and last,
ULEAD has been great for burning the compressed files to disc.

"Extremely Poor Customer Support from Ulead!!!"
BEWARE!! The product itself is wonderful. But if you ever have a problem, you can forget about getting any support. I downloaded the (TBYB) try before you buy product and liked it enough to buy it. Used the purchase wizard to buy. Program would not update to latest downloaded service packs. Repurchased/downloaded directly from the ulead mall, and all works great. Only problem... I am still trying to figure out who can help me get a refund for the origional failed download. NO replys from supposed customer support! THEY SUCK!!

"The worst customer support I have ever seen!!!!"
I purchased version 4 of this product after many years of satisfaction using version 2. I installed the product and after aplying the updates from the ulead web site, my computer freezes every time that I run the program. I cannot get out of the program or shut down. After I experienced this problem, I found out that many others have complained of this on their web site. I sent an email to tech support after 12 hours I got a response asking for my system information, and have heard nothing since. My system is unstable and crashes for no reason.

They have no phone support number on their web site. Their customer service number gives out a number on a recording if you choose tech support. Unfortunately, that number has been changed to an unlisted number. Pretty bad when you have to unlist your tech support number.

I wish I had never heard of this product.