Others say...

"M ost features work"
The product was easy to set up and was in operation in our small office in under an hour. However, the VPN functionality is unusable. I spent countless hours on the phone with LINKSYS tech support and was never able to set up a user based VPN session either using PPT or the QuickLink software that comes with the router. The buzz on the internet is that a windows machine that has at some point or another run any type of VPN software will never be able to connect. I don't know if that is true, but I returned one of these already and plan to return the other as soon as I replace it with a competing product. So, if you don't plan to use the VPN functionality this is a great box. If you do, buy something else.

"Useless VPN feature"
I already have 2 Linksys wireless routers and they work great (a no-brainer, like every electronic should be on its basic funtionality).

With this unit I can't make it even FIND the device when trying to configure it for the VPN feature (which is the only reason I bought it for).

I suggest Linksys to have JUST ONE of their engineers to post a troubleshooting guide (a serious one) for this product.

I don't mind spending on a good product, but I also don't like spending a lot of money for a product that gives you the same as a cheaper one (happens all the time).

I hope I find a VPN Router that satisfies my needs. This one goes to the trash!

"Very poor support from Linksys"

I had an issue with my VoIP device connecting after the unit was installed for about 2 months.. I contact Linksys and after a number of interactions they acknowledged that the unit was defective. They sent me a refurbished unit (putting a hold on my credit card for 50% more than I paid for the original new unit and threaten to bill me if the unit wasn't returned within 5 days) That unit didn't work either. I contacted Linksys support and they asked me to contact their support number again.. They said that they would have a "senior" support tech speak to me then.. I noted that I had spent many hours working through this issue and had assumed that their senior support personnel had been involved. They responded that it was only a level 1 support person who had guided me through the initial troubleshooting and replacement.. I could not waste anymore time and I will not buy another Linksys product (I have bought Linksys products exclusively for the last 9 years.) I purchased another vendors product..

"A lot of extremes from Linksys"
We have been using this router for 1-1/2 years now and the hardware is flawless.

The setup requires someone with and IT background.

We could not upgrade the firmware above version 2.38.6 or the Quickvpn software would not function.

As for the Quickvpn software, Linksys needs to support it better.

The windows "hosts" file needs to be updated and security firewall settings must be set correctly.

Once done, the system works well.

"Has to be one of the worst products on the market!"
This router has to be one of the worst made products on the market, and has the poor customer service. This router was defective out of the box, took 3 weeks of communication with Linksys's customer service before I finally just returned it and build my own router with the same functions.