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What our customer's say!

"junk", My program i bought does not update my information. I have tried for three months to get some support. No one i have contacted speaks good english. I am stuck with a product that is garbage.

"support", The support of this product is very poor. The first question from the company is about the customer's credit card number even if the product was just bought and it does not do what is described in the manual. I was trying to point out the problem with the program and the standard answer was: "Our product is flawless; the problem is with you". I am familiar with financial programs and accounting but after trying to use the program for two weeks I gave up and decided to return it.

"Perfect for home based consulting business", I have a simple home-based consulting business with 2 employees and a small number of customers. Quicken Home & Business is the perfect accounting system for me. I was a financial officer for several companies and have used several high end systems. This is the easiest and most efficient accounting system ever made - an excellent product. If it covers your needs, you should consider yourself lucky.

Here are some highlights and pointers:

1. Data entry is extremely fast. As soon as you start typing, Quicken guesses what you are going to enter and fills it in for you. Check book entries are effortless. This is the most important feature of any accounting system because sole proprietors should not waste time with data entry.
2. Credit card transactions are automatic. Get yourself a separate credit card for business transactions and download directly into Quicken. I have used 4 different cards and the best integration is the with Quicken Master Card. It also earns you about 1% in airline awards or gift certificates. Just click on "one step update" and you have all new transactions ready to review.
3. Bank reconciliation is completely done for you. You never need to go through a bank statement again, matching up transactions. Quicken "one step update" downloads new transactions and finds the corresponding entry in your check register. You just confirm or add if it is a new transaction. When the monthly statement comes, you enter the ending balance and Quicken figures out which transactions cleared. You rarely need to even look at the bank statement.
4. Reporting is simple. Just choose from dozens of pre-designed reports and make small adjustments if needed. You can also export any report to modify it in Excel or Word if you prefer.
5. Invoicing is simple and quick. Just create descriptions for each service you offer and invoicing is a snap. Quicken tracks which invoices have been printed and tracks receivables effortlessly.
6. Tax reporting is easy. You can instantly produce a Schedule C and if you also purchase TurboTax (which I highly recommend), you can import data directly into your tax forms.
7. Manage cash between multiple bank accounts. If you choose a bank that is supported by Quicken, you can easily move funds between checking and savings.

A few pointers for using the product.
1. Don't confuse this product with other Quicken products such as Quicken Deluxe or Quicken Premier.
2. Intuit also produces QuickBooks, which is not a product I recommend. If you need the power of QuickBooks, there are other applications available that may be better.
3. Don't combine your personal and business financial data in one file. Quicken recommends you do this but you definitely should not. Instead, set up your personal Quicken file first. Then from the main menu, select File/New/New Quicken File. It is very easy to switch between your personal file and your business file and you will not have any problems with reports, tax forms etc. if you keep them totally separate. You do not need to purchase additional software licenses to have multiple files. I have 3 businesses and one personal file on my copy of Quicken Home & Business.
4. Create a liability account called "owners draw". Quicken does not explain this well, but this will become your owners equity account on your balance sheet. When you draw funds from the business (unless you do it through payroll), you assign the check or transfer to "owners draw" and this will accumulate on your balance sheet to show the true net worth or your business.

"I wish that I read the reviews first", I tried to install this program a couple of days ago and was prompted to uninstall the previous version (Quicken 2002 Deluxe). I chose to do so. At the end of the installation process, I got the error message "Your program files may have been damaged. You will need to reinstall Quicken." I uninstalled using Add/Remove Programs and reinstalled with exactly the same result.

At that stage, having looked in vain for help on the Intuit site -- the solution to this error message did not work for me -- I went elsewhere and found dozens of negative reviews. Intuit seem to have hit rock bottom with this product.

So I decided to go back to using Quicken 2002, but of course it had been uninstalled and I can't find my original CD. So I chose to use the Windows XP System Restore function to roll back the clock. But although Quicken 2002 reappeared, my Quicken file no longer seems to work properly. The screen freezes and flashes when I switch from one account to another.

I called Intuit this morning and described my scenario. They offered to replace my Quicken 2002 at a total cost of $20 plus. It would take them two days to get it out of the warehouse and a further 7-10 days for shipping. Shouldn't they provide a free downgrade when their buggy software doesn't work?

"I have been very impressed with this software.", This is first time I have used Quicken, and I am impressed with the sophistication of the software. It is very cool. Balancing my check book is easier then I thought, as well as, updating my investment portfilio. I did have to upgrade to a preffered online bank account to get automatic updates though. That cost about $3/month, but worth it. For my bank, online bill pay is another $3 more for 10 bills per month. Some investment accounts will not download to your quicken but the quotes will. Also, you definetly need to read Quicken 2004 for Dummies. It can take about 20 some hours to learn the majority of the programs with the book. I wouldn't even try without it. Once you learn it, if you have the time, it is worth it. At least so far for me. I just put in about 20 plus hours with it so far, and I haven't done too much on the business side, such as payroll. Good luck.

Read this reviews before You buy...

"Beware invalid tax data", I made the mistake of upgrading to 2004 BEFORE competing my year-end tax planning and 2003 tax returns.

The first issue was that all transactions with return of capital (often happens if you own mortgage-backed bonds) were imported incorrectly. The basis was not reduced and tax reports show bogus losses. The workaround is to manually delete the transactions and reenter them in 2004. I figure this will take me about 4 hours.

My second issue currently has no solution. Zero coupon bonds and bonds purchased at a discount require that the basis be adjusted upward to account for taxable interest not actually received. In old versions this was accomplished by doing a return of capital transaction with a negative amount which thus increased the basis. The 2004 instructions still tell you to do it this way and it works OK until you sell the bond. Then, all the additions to capital are mysteriously changed to reductions resulting in a bogus gain. In addition, the detail view for the bond shows 0 bonds in the account (correct after selling them all) but with a positive basis and an unrealized loss since the bonds are now worthless. What a mess! No known workaround.

Other than these issues the program seems OK and at least one bug from 2003 has finally been fixed. I'm not sure whether I'll persevere with it or switch back.

"This new Quicken gets better and better as I used it more", I also wrote a review under the Quicken 2004 Deluxe section but this is actually the version I am using so I wanted to make a few more comments to help out anyone looking to upgrade from earlier versions. The 2004 Premier Home & Business version is basically the same as the Deluxe version but has some more business and stock features added. As I said in my other review about Deluxe 2004 the new 2004 interface does take some getting used to but as you use it more you should find it to be actually a much more efficient program to use. I zip in and out of the program quicker and I spend much less time trying to get things done. For example the online account updating is far more stable and easier to use than my experience with previous versions. I went all out and I simply upgraded to the 2004 version without uninsalling my Quicken 2002 Home & Business version as some other reviewers have done. After several months of using the new 2004 version I honestly have not had a single problem with it. Since I have read so many incredibly negative reviews of the new 2004 version let me repeat one more time that I have not had a single problem with this program since installing it. The only thing I found that annoys me was that several simple features or options are missing in 2004 version that existed in 2002 such as being able to turn of the opening tune without turning off all the sounds and being able to have a different color for each of the accounts. On the posative side the 2004 opens up quickly and instantly and the online one step update works perfectly for me.

My recommendation is that you back up all your Quicken data files on a separate disk before you do anything. It does take time to adjust to the look and feel of the new interface but I really like it now that I am used to it. For your reference I am using Windows XP Pro SP1 with all the Microsoft online updates installed. If you are using an earlier version of Windows you might want to test 2004 out before you completely migrate it. If not running Windows XP you will want to make sure 2004 works ok for you since some other reviewers have said they experienced some issues. When Intuit adds those extra features I liked in 2002 I will be happy to give it a 5 out of 5 star rating. Finally, I highly recommend you give this new 2004 product a try regardless of what you have read by some of the other reviewers. Just back all your data files up and make sure you have your previous Quicken version disks if for some reason you decide you want to reinstall your older version.

"OK product, but beware of support", I've been using Quicken since 1994, and have upgraded every few years when useful features are added. I recently purchase 2004 "home and business" because I am starting my own business and needed the business functionality. As a small independent computer consultant, it seemed a perfect match feature-wise (or so I thought). As a very adept computer user, I haven't had the issues with the changing interface over the years that some have, and generally the product works pretty well for me for my *personal* finances.

HOWEVER: there are two big caveats.

First, Intuit's support is really quite ghastly. I am a computer professional- my business is troubleshooting computer problems for other people, and I often end up speaking with tech support. I recently encountered a problem with Quicken that I needed support for, and had to call their "live" support number. The only good news is that I didn't get charged, most likely because I had a "real" issue and wasn't just asking to be walked through something that's covered in the online help. Don't get me wrong- nobody should pay $1.95 / minute for that service.

But even as a really expert user, I was very quickly frustrated with the support staff. First of all, Intuit seems to have "offshored" their level 1 support to India, at least during the times I called. At least, that is my impression, based on the fact that the agent I spoke with wasn't certain whether the state of Virginia was abbreviated "VI" or "VA", and her english was just marginally sufficient to be doing this job. The biggest impact is that the staff know *nothing* other than what is covered in the support knowledge base you can search on the company website. If you have a *real* problem like I did that isn't covered by that material, you will be forced to go through very time-consuming scripted troubleshooting (re-install the software several times), and then most likely be punted to someone else (it's Microsoft's fault), or finally escalated to "tier two" support. "Tier two" is so backed up that up-front, they tell you it takes *two weeks* to respond to requests. That's what they told me four week ago, and I've yet to hear from them.

OK, offshored L1 tech support is becoming more common in the industry, but failing to follow up on escalated support is absolutely, completely, wildly unacceptable. Unprecedented, in my experience with computer products.

Second: Beyond the support issue, the business features are just plain broken. As another review has mentioned, the reports are totally bogus and don't follow accounting standards. Another problem I'm having is related to receiving customer payments... When you enter payments in Quicken, they are shown as individual deposits in your bank account register. However, since I typically deposit several payments at once, the bank enters it as a single deposit in my account. Quicken doesn't know how to handle this... which I found out the hard way.

If I manually match the individual customer payment entries against the single downloaded deposit, Quicken consolidates all of them as a "split" into the bank's single deposit entry, which I initially thought was clever. Unfortunately, Quicken also (without telling you) blows away all records of the payments in your accounts receivable (without asking), so suddenly every invoice is marked as unpaid, and the check numbers associated with the payments are lost. I had to restore from a backup to set things straight after reconciling a number of deposits without discovering what was happening. To me, this indicates to me that nobody at Intuit has actually tested this program with real-life use.

So my advice is: beware. The software is OK for personal finances, but you're pretty much on your own if you have any problems, and the business features are completely FUBAR. I'm switching to something else for my business ASAP.

"Not Worth The Upgrade", I am a heavy user of Quicken, both for home and business. I have found no discernable improvement in Quicken 2004 over Quicken 2003. The screens look a bit different, but they didn't bother to fix any of the bugs or flaws. For example, the business statement facility still has almost no customization available. You can't track the performance of non-investment accounts, such as CDs or interest-bearing checking accounts.

Advertisements are still present on almost every screen and still annoying. Don't waste your money unless you have an ancient version.

"Works just fine", OK the front end is a little busy and yeah there are some prominent financial institutions not recognized (CapitalOne and Bank of America) but I've had no problems with bugs or crashes. After an install on a W98se box, that was flawless, I immediately downloaded the latest update and patches. What can I say? It works just fine.