Others say...

"A Futile Attempt to Upgrade to the Latest Version"
This one had to be bad for me to take the time to write about it. I have been using ACT for years and wanted to upgrade to the latest version so I could synch with my PALM. Bad idea! Here's a few things I take exception to:
1. The program takes forever to load.
2. It is a CPU hog and slows down the entire computer CONSIDERABLY.
3. When I converted my old database a few minor pieces of information like contact names and activity history were missing.
4. It constantly goes out to the internet. I fail to see why a stand alone product should need to communicate with other systems in a continuous basis. As far as I am concerned that is a gross trust violation.
5. The online knowledge base is useless. I did a lookup to see why my information was missing when I converted the old database and, although this was listed as a known problem, when I clicked on the link for the solution all it did was display the instructions for converting the database.
6. When I tried to unistall the PALM links they would not go away. Now I have to hack the registry.

Conpanies like Sage really deserve to go out of business for selling such poor quality products with false and fraudulent claims of quality and features. Symantec did a great disservice to their customers by selling the product to such a poorly managed company. If I could give this product a free-form rating it would be -10. Zero would be too high a mark.

"Do not buy this product"
ACT! Version 6 is an absolutely terrible product. I've had to call tech support numerous times. Sometimes the program won't even open or can't find the appropriate database. I had to remove fonts because I had too many installed they weren't "allowing" it to open. I sincerely wonder if this program underwent any testing. I do not recommend it.

"For a contact manager that works, try Maximizer."
I have Act and two versions before. Slow, slower, slowest. Hard to use, fussy and, at the moment, I can't get some of my data bases to open.

So I tried Maximizer on the 30 day free trial. Yum! Not that it couldn't stand a few improvements, but... It is quick, it gives a leeetle bit more search flexibility and it comes with some data fields that are optional, but, for me, useful. With a 30 day free trial, your downside is pretty limited, and it beats the heck out of ACT! !!!

Incidentally, if fewer than 1 star were a choice...

"ACT! 6.0 a real failure..."
I've been using ACT! since it was 1stACT! for DOS. I guess you could say I'm addicted. ACT! 6.0 started going bad when I tried to use my DYMO Labelmaker with it. The two companies gave me some patches that were a total waste of time. Then, I returned ACT!6.0 for it's "Full Money Back Guarantee" and the company had the audacity to charge me for shipping and not refund the tax I paid. After some arguing they sent a check for the "full" amount. Really I had great hopes for the new, old company yet they were just horrible to deal with and ACT! 6.0 is a dog.

What I did was find an old versiong of ACT! 2.8 for MacMini (one of its best versions) and am now trying to transfer files from ACT! 5.0 into it. If anybody has suggestions [...]

Good luck yet I'd stick to ACT! 5.0 or prior if I were you.

"Awful, looking for a new contact manager"
I had been an ACT user and fan for many years. That ended when I upgraded to ACT 6. I have a 2.8GHz computer with 1GB RAM, and still, ACT can only run if I shut down nearly all the other software. What a joke. I can't look up a customer phone number without shutting down everything else I'm working on. Endless lockups, bugs and problems. Useless waste of money! Shopping for a contact manager that actually runs.

 

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  Best Software ACT! 6 for 2004

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What our customer's say!

"Negative Rating", Several months ago we purchased ACT! 7.0. A nightmare! After a computer crash a couple of months after we purchased it, we had to reinstall all software. Unfortunately, because of a known difficulty with the SQL interface, we were unable to install it. Customer Support would be glad to help us for $200 -- more than the original software cost. What a rip off. I am convinced they deliberately put bugs in the product, to force purchase there support help. No free help here. You cannot even get on their moderated message board without paying. The software is useless if it cannot be installed. After spending hours trying to follow their directions, we still could not get it installed. Our company is moving to another product and just throwing ACT! out like the loser it is.

"SAGE has done a lousy job with this product!", SAGE will not support their products without an additional fee, and, their product is so goofy that you will need support at some point to get it to work, or to get it back to work after it locks up. This version will not run on my AMD processor based computer and SAGE's only strategy is to have me purchase their newest version of ACT! in hopes that it will run on this machine. I am looking into converting my files over to run in Outlook, so long SAGE!!!

"ACT acts out", May I add my voice to the many others regarding the ACT software program. After years of limping along with ACT I'm tired of the terrible customer support, the awkward, unintuitive features of use, the data corruption, the high price tag, the lack of improvement in the product, and the clunky interfacing with Outlook email. I hope someone at the company is listening. They seem to be chasing corporate customers and have forgotten the small users.

"I wish I could give zero stars... DO NOT BUY", Worst upgrade I have ever purchased. I own a small software company and have been creating and using software since I left college in 1981. The software is slow on even a 4800+ AMD dual core processor. I can no longer load my company data on our NAS box; plus it has corrupted our data twice and even Best Software was unable to help me recover it. I have wiped it from our systems and toss out any upgrade notices for the latest version.

" Bravo to this customizable Outlook on steroids ;-)", If you want way more contact management functionality & customabiliity than Outlook provides - but also want an intuitive interface that doesn't require lots of outside support for setup & use - you owe it to yourself to check out ACT! (pre Sage & Best versions).



 
Read this reviews before You buy...

"Antique programming and absolutely no support!!", I've been using ACT! for five years. I have to admit I didn't do a lot of research prior to making this purchase and I have to say their marketing sold me on the software. The only contact software I had used previously was Outlook.

I am so frustrated by locking email downloads, corrupted databases, excruciatingly slow execution, software "upgrade" sales pitches every 18 months for upgrades that are totally useless (and expensive) and requests from the current owners of ACT! (four owners of the software company during the 5 years I've been using it!!) for $295 for one year of sofware support that I'm ready to go back to "Gates"ware, as much as I hate that thought.

WARNING!!!! IMHO, do not buy this software! You may very well regret it.

"I'm out!", I was using ACT for several years. No considerable complaints with ACT6. But when I upgraded to ACT!7 I was very suprised by its performance. I spent a lot of time waiting it. I'm out! I'll better wait for Goldmine 7 or go to Terrasoft CRM

"Worst Upgrade Ever", I have been a faithful ACT loyalist for 7 years...and never been disappointed until this upgrade. It is completely horrible and borderline useless. I have a very high end notebook (3 gigahertz processor and plenty of ram) and this program makes it slow to a crawl. Lookups that were almost instantaneous are now so slow that this program is totally useless. DO NOT BUY IT. I am trying to get a refund and go back to a previous version. If I cannot....I am going to change to another contact manager. Do not waste your money. If you have the previous version...keep it.

"No free support, little improvement in years", I've been using ACT! since 1990 so have a huge investment in ACT! data and customization and would be therefore be very reluctant to discontinue its use. However, I'm disappointed with how little the product has improved in these many years. The thing I protest most adamantly is the lack of phone or email support. There's no way to communicate with ACT! support without paying a very high rate. It's not a way to create a good feeling of relationship with customers, and it's frustrating to have only expensive support available.

"Slow beyond belief", I have been using ACT for 10 years and each version has been worse than the last. Act 2005 is the worst ever. It is so slow, it is unusable. I would rather keep my contact on post-it notes!

DO NOT waste your money.

 
 
 

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