Others say...

"PaperPort 9.0 unable to hyperlink MAX files from MS Office "
PaprePort is a good application. Starting from PaperPort 9.0, it handles MAX and PDF files. However, it can not let you hyperlink MAX files from MS Office (97, 2000, 2003) application. MAX files hyperlinked from MS Office documents will not be opened. [...]

"Terrible disappointment"
I was very excited to get this product. It scans well, files well, is very sexy and promising. Then I decided to Search for a few files based on my Keywords. Oooops! It won't search!!
If you don't know already, PaperPort offers you only one free tech support call. After that it's $20 a pop. The rather surly technician I reached had me re-install my program. Okay, but it still wouldn't search. Then he told me to un-install Windows Service Pack 2. Uh uh, no way. Nada. That's when I asked for a refund.
I bought MyCab for $40. Tech support is marvelous, within one hour over the Internet. The only thing it doesn't do is scan within the program, but then I can do that, can't I?
AK
Napa, CA

"Very poor software"
I have used both Paperport 8 and Paperport 9 Deluxe for over a year so I am qualified to report.

Both pieces of software have some form of severe incompatibility with Windows XP Pro.

I cannot really get version 9 to operate. Everytime I try its like cold molasses. Click...wait....wait....wait...wait...and then lock up.

I'm very experienced. I've been working with PCs since 1991. Every other piece of software I've loaded works very well...except for Paperport 8 and 9.

In theory Paperport 9 should be fine because it converts all scans to PDF which is more or less a universal file format. However theory is a lot better than reality.

Support is nonexistent from ScanSoft. If you pay the $19.95 per incident, you still do not get a solution.

The ScanSoft forum is always either not working (another bad sign) or it's full of people complaining about the software and lack of support.

Unfortunately there are not a lot of alternatives, but doQments looks promising.

Avoid Paperport unless you have money and time to waste.

"This should be freeware minimum"
I needed a document management system. After looking for software, there only appeared to be Paperport.

I had read somewhere that the software becomes incredibly slow with a large number of files. I guessed a large number meant 2500+ at least.

This concerned me, so I called pre-sales at ScanSoft, and asked if it was slow with a large number of files. He was not sure! So he told me to call technical. I called technical, and it his responses were very slow and sounded like he was reading them out to me. I asked if he was reading the ScanSoft website and he said yes, so I hung up. Obviously I read their site for an answer, and did not need to be paying international call charge for someone who seemed less knowledgeable than myself to read it.

I got the software. Basically all the software consists of is windows explorer and scanning software. It worked well, and I thought OK, expensive for what it is, when Windows Explorer and scanning software (usually free) would nearly do most of it, but THEN after around 560 PDFs, it started running VERY slow.

I thought it was my machine so installed it and the PDFs on a new Vaio 1.7Mhz, 1 gig laptop. Same problem. If you click to view the PDF then hit the return back, it takes 12 seconds! So if you view a document, it takes a good few seconds but then when you hit back to the Paperport Desktop to continue it takes 12 seconds!!! Completely unusuable!

If you have less than 500 files, it is maybe expensive software, but for more than 500 do not waste you money. It runs so slow you can not use it. I wonder how ScanSoft get away with it - surely they should have tested it internally with thousands of files.

"Paperport... a re-packaged dog called Pagis??"
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I first went the [Scansoft] Pagis route, putting thousands of business docs in their format, hoping to get better at using it and all the supposed features. I was dutifully getting each new version, adding the scarce patches, hoping that the next would fix some of it's many problems... but it never got much better.

I am coming to believe that after ScanSoft dumped all of the Pagis users to the wolves, they re-bagged it and called it PaperPort.

I say this because all the program problems are there, and the same poor customer support is back with it - problems are sometimes acknowledged but never really fixed. If all you do is store and search, it might be ok, but if you try to use other more advanced features, they often don't work.

Just enough is done to make it work, kind of, and that seems to be where it stands. If you look back at the horror stories of those who trusted Pagis, you might want to be careful that this situation, looking a lot like the one we Pagis users went through, doesn't turn out the same way.

I have a clean, modern system and a powerful machine, and it had problems with printing, scanning and keyword scans. Also, data was lost.

Deja Vue all over again... ;-(

With my last experience with Scansoft,I can't take that chance again, can you ??

Ed Judge