I protested that this effectively stopped my business. Was there no solution? Well....I could upgrade for $...

And if I did upgrade, they would immediately give me a code to unlock my data! I paid the $ on my credit card....Bought Peachtree. Transfered the data.[...]

"one star"
quick book has a very poorly trained staff, your staff try to cover up your managers mistake very well.also managers does not like to return the clients call when they know its thier mistake.
we will not renew your quick book program next year so 2 other big company in edmonton. your company depends on your excelent service and well trained staff to service the client.
regards nishar

"BEWARE!...INTUIT DEMANDS EIN, PRIVACY INVASION!!"
I've used Quickbooks for 8 years and LOVE the program, HATE the lack of customer service. I was forced by Intuit to upgrade this year because they would no longer sell me the payroll tax tables for my older version. Purchased QB2003 directly from Intuit. I asked lots of questions regarding payroll, specifically if the new tax tables came with purchase of new program. Was told they did. Was also told there was a 'conversion problem' with payroll from my old version & new one. It was HIGHLY recommended by sales that I purchase 'tech support' because I would only get one phone call & then it would be $75-$150 per call. ONLY AFTER I PAID and received the product did I find out about the EXTRA charge for this yr's tax tables, AND THERE WAS NO CONVERSION PROBLEM, and I WOULD HAVE TO GIVE INTUIT MY CLIENTS' EINs to Intuit or they would not give me the tax tables. IMHO Intuit has no 'compelling business reason' to have this confidential information about my clients. The EIN is comparable to the business entity's social security number. This is NOT public information![.] Try getting the EIN of a local business from the IRS. One uninformed sales person even had the nerve to tell me the 'government required' that I give up these numbers to Intuit. Absolutely untrue!!! I DO NOT DO PAYROLL ONLINE, nor do I contract it out to Intuit. What would you think if I sold you a car, you paid, but before I would deliver, you'd have to give me the social security numbers of your neighbors??

Until this policy changes I will not use Intuit's products nor will I recommend their products as I have avidly for 8 years.

"Be aware of additional charges"
Quickbooks has been known to allow those of us with a bit of accounting literacy to manage our business finances. We recently purchased Quickbooks basic after doing a fair amount of research. After loading we discovered an additional charge applies to update the payroll tax tables. Yes, you want the tax tables to be accurate but charging [$$] to update them on a new software program doesn't seem customer focused. While they do provide one free update the payroll tax tables stop working ... so you have no choice but to pay and update.

Setting everything up was fairly straightforward except for employee tax information. The help desk will be happy to assist you - [$$] for 20 minutes or [$$] unlimited time for three months.

I really have no problem paying for service however this additional bit of information was not found on Quickbooks web site nor on the software box.