Man, what a disappointment. Time to shell out [$$$] and let my neighbor prepare my taxes from now on.

Intuit took a really good product and totally screwed it up.

"Good Bye Intuit", After many loyal years with Intuit, I have such a bitter taste in my mouth that I have vowed not to use this product ever again. Advertising and badly implemented copy protection. Buy this only if you have the MOST BASIC computer system.

"no complaints here", This is my first time to use TurboTax. I followed the installation directions EXACTLY, which included some odd things like making sure absolutely every program on the computer is closed and deactivating the virus protection software (temporarily) for the installation period. I also was on a cable modem connection to the net, so when it was time to activate the software, & to update anything, it was instant and easy. I bought TurboTax because I knew I needed many schedules & forms that I've not used in the past, and the interview process made it easy - the program decides which forms to use. Also, when I discovered & entered a change that saved me hundreds of dollars, the software made the change throughout all forms in both federal & state returns instantly. I'm pretty happy with it overall, & I plan to use it again next year.

"Goodbye Turbo Tax!", This will be my last year (assuming I get through it this time.) Imagine my surprise when I tried to import my data from Quicken (2000) and was told I would have to upgrade to at least Q2001 to have this work! No warnings that this software was not backwards compatible with past versions of Quicken! In adition the software is filled with plugs for other products and services. I think Intuit has forgotten their customers in their greed to squeeze every nickle out of them. Dissatisfied? That hardly seems strong enough!

Dear Sir/Madam,
I have used your product for years and grew accustomed to the quality and support you have consistently given in the past even though I seldom, if ever, required it. This year I signed up for your permanent customer program. That was a mistake! Please remove me from this program and refund my money for this year 2002 Turbo Tax Deluxe.

I could not get any one click updates, upload an achieve tax form or in anyway access Turbo Tax within your program. I dropped my MSN6 browser to accept all cookies, something I didn't really wish to do! I also removed and installed your program twice. I could access your support site via my browser but found out my pin number was out of date just a few days after I installed Turbo Tax Deluxe and had just began to try and sort out the problems. I believe you must start the clock on the shipping date rather than when the customer actually installs and uses it.

The worst part is not being able to access any telephone support. I had tried two numbers 520 901-2510/3125. 2510 rang once and dropped the line. 3125 had a menu I gave up on. Income tax forms have remained fairly consistent over the years so I assume your "Bells and Whistles", security problems and desire to cut support costs are the underlying causes of the difficulties I encountered. Notwithstanding, this year I will look for a Tax program that works for me instead of the other way around. Hopefully one that works like Turbo Tax used to!

"Avoid Intuit at all costs", This product frequently leads to "illegal operation" and there is no phone support.The live Chat feature does not work and the advertised Free state is a 29.95 charge that you then need to seek a refund for later.Awful, is my rating !

"Find Some Other Tax Software", I've used TurboTax for years. This year I was unpleasantly surprised by their Activation process, which ended up with my having to call TurboTax tech support in order to get it working. Worse was in store. I upgraded to a new hard drive after the activation, only to find that TurboTax would no longer start up at all. Nor could I re-activate it. And, of course, this problem reared its ugly head on Sunday when tech support isn't available.

Doing research using Google lead to the fact that a ... program (Safecast), was installed on my PC by TurboTax, one that is capable of collecting and pushing information over the internet. Intuit, naturally, says they only use Safecast to protect their copyright. That certainly made me feel much better.

Needless to say, I will not be using TurboTax next year. While I appreciate their right to protect their software from piracy, I prefer to exercise my right to purchase from a company that does not put [C-Dilla] on my computer.

"Don't close your wallet yet!!", This year's surprise ... is that to import your financial data from QB, QB Pro 2000 is not good enough anymore. You need to have at least 2001 (of course, 2003 is most readily available). The good news is that even though you'll be out another $..., there are all sorts of wonderful new features to contend -er, take advantage of.

"Goodbye forever, Turbotax", Besides the well-documented c-dilla idiocy, I have had major technical problems with Turbotax for TY 2002. Saving to PDF format doesn't work (even with help from Intuit tech support). One of my state forms will only print from "forms method" and Intuit cannot explain why. The standard answer is "uninstall and reinstall", which doesn't work.
Get Taxcut. For 2003, I certainly will.