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What our customer's say!

"I hate Turbo Tax", I have used this product for several years and each year I get more and more disgusted. The problems are many.

1. If you need to update information and go back to the interview portion of the program to be "reinterviewed" the appropriate tax forms will not update. You must go to the form and update it manually.

2. If, for example, you are half-way through an interview session and click "GO TO FORMS," when you return to the interview it goes back to the beginnig of the interview and may not retain the information that you previously entered into the session.

3. When you are in FORMS and try to expand a particular secetion of Schedule A you can only see a very few lines at a time. I discovered that items that I deducted last year were still included this year, but were hidden (with no indications that they were there) until you scrolled down. I scrolled down many blank lines until I found some entries that I didn't want.

The PA State program is even worse.

This is my last year to use this horrible product!

Ron

"Yet another bad review with some history", I started using TT in 1998 by using a friend's disk (stole it). It worked great. Turbo Tax didn't cost too much so starting in 1999 I started buying it. They got me as a customer because they had a good product at a good price and because I was able to try it once free before I bought it. Nothing I hate worse than buying something you can't return only to find out it is junk. The 2002 printer thing made me sware to never use TT again. Thing is they fixed it for 2003 so should we reward their fix this year or punish them for what they did last year?

"2003 - No Better than 2002!", Turbo Tax was good last year. But now I have CG (capital gains) and find TurboTax Deluxe doesn't even collect the information. I got so angry so started clicking all over the map and got some message that if I had bought a different version of TurboTax, it would have collected CG information.

I gave up and tried to print my completed return (w/o CG)so I could transfer the information to paper forms that do ask about CG, only to find Turbo Tax won't print!!!!!! My printer and PC are new. There is nothing wrong with them.

"Stay away!", Turbo Tax has indeed become one of the nightmare products of the year. Their tech support is, well, it isn't. There simply isn't any. No phone number, very weak knowledge base, no email to send to - all they appear interested in is selling lots of their product. They have Chat support, which, so far has never responded to me. Here is, verbatim, the cheery messges you will see while you sit wondering what to do this tax year:
"Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment...
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
Currently experiencing network delays, one moment please....
Your session has ended. You may now close this window."

I never have reached a support person. The above message is all I get. Don't waste your time and money!! I cannot even get a copy of last years return which is now critical as TurboTax appears never to have sent in my State return. You are far better off filing a return by hand or with using a competing product.

"Intuit removes TTax spyware/junkware", "In a victory for consumers everywhere, Intuit recently announced that it will drop the product activation that it initiated in its Turbo Tax product this year. The activation was much like the one used in Windows XP, which scans that user's computer for hardware components and ties the software to that computer. This prevents users from installing the software on more than one computer, and/or lending a copy to a friend or neighbor.

Intuit initiated the activation to try to squelch illegal copying and borrowing. The activation plan, however, did not go as smoothly as the Windows XP activation. Intuit used a program called SafeCast to enable the product activation. When some users saw the SafeCast program being installed without any notice from Intuit, they assumed that SafeCast was a spyware program. Consumers also had a myriad of installation problems with the activation. Many were outraged. At least one purchaser filed suit against Intuit. Customer backlash to the activation plan is said to be the main reason why Intuit will pull the plug on its product activation scheme in next year's version of TurboTax.

This is a victory for consumers everywhere proving that the voice of consumers is heard by large corporations, and that the end-users can make a difference in the way they are treated."

Read this reviews before You buy...

"TurboTax Apologizes To Customers", I'm with TurboTax and we wanted to ensure that everyone has a copy of the open apology letter that we publicly posted on www.turbotax.com and featured in advertisements in today's USA Today and Wall Street Journal. Thank you.

An Open Letter To TurboTax Customers

In response to feedback from our customers, I want you to know that we're making an important change to TurboTax software and have removed activation technology.

The new TurboTax for 2003 coming later this year can be used fully on multiple computers.

Last year, some TurboTax customers were inconvenienced as a result of being prevented from using the software on multiple computers. While many of you had no problem, some of you did. And that's what concerns me most.

I want to personally apologize for any frustration you may have experienced due to the restrictions that came with our use of anti-piracy technology. I've talked one-on-one with quite a few customers, so I know this caused some of you considerable hassle and inconvenience.

You told us that you want the flexibility to install and use TurboTax on multiple computers, and we heard you, loud and clear. We responded back in May by committing to remove the technology from TurboTax for 2003 and now, we've expanded our license agreement so you can use TurboTax fully on multiple computers to do returns for yourself and members of your household. We've also made it possible for you to use your current 2002 version of TurboTax fully on multiple computers.

But that's not all. We're making the things you value most about TurboTax even better. The new TurboTax will give you even more confidence that your return is accurate and complete. We will help you get the most from your deductions. And the new TurboTax will thoroughly handle any changes going on in your life that affect your taxes.

Let me assure you that we are working harder than ever to earn your confidence and trust. This is, and always will be, of the utmost importance to us.

Sincerely,

Tom Allanson, General Manager
TurboTax

"TurboTax 2003", I got the email to renew for 2003. I never did uninstall c_dilla from 2002 and looked toward the intuit web site for uninstall instructions. Funny thing, not a single word on last year's fiasco, not the safecast uninstaller. In other words, they just want to bury the mistake rather than owning up to it.
I'm going to wait to see how this one plays out. I am not renewing now. Suggest you don't do either.

"Don't Buy 2003 either", I just visted (10/2/03) the turbo tax website to see for myself if Intuit had learned from their mistakes. They haven't. The spyware is still there for 2003(just in a different form) and the nightmare activation process is still there with their excuses. I'll be switching products this year after 9 years of loyal use. Good bye turbo tax!

"activation gone in 2003!!??", Check out the Turbotax support web site. They say product activation is removed for 2003 based on Customer feedback. Sounds
like they heard us. Time will tell.

"Shame there are no 0 stars entry", Given the mess Quicken has made of their entire software line with this difficult and broken registration. I have sworn off all Quicken products after this nightmare.