Others say...

"KDS not interested in long-term customers"
I spoke with customer service rep at 800-283-1311. Devices have a one-year warranty. I stated that I sent in the Registration card, and asked if she would look up the purchase date. She said no, "Registration and Warrany are in different departments."

She asked me to hold, and came back on the line stating that since this model originally sold in 2003, my unit went off warranty in 2004 unless I have the invoice. I called back about an hour later, after finding the invoice, and got the same customer service rep. She recognized me and belittled me for calling back and said unless I have a question, there's nothing they can do. I stated that I found the invoice as requested and she asked me to fax it to her. I did that, so far no response. We'll see if they replace the unit or not.

Just an FYI...after the one-year warranty, there are no options. The do not offer parts or service after the one-year warranty.

"Good product, flimsy mechanism"
I purchased this product about 1 year ago. I also have the same problem; doesn't eject tray. I opened and found that the tray eject mechanism is motor, plastic gear and "rubber band". That rubber band was broken. I tried to find the replacement rubber band but it's small size and should be tough. I called custermer service for requesting the rubber band but they simply don't have any part. I looked for tough rubber band and Radio Shack has mini RC car tire! That's really tough and almost the same size but a little bit thick. Anyway, it works fine for several months. If you have this organizer, it's not too difficult to replace the rubber band and I believe the mini RC tire will never broke.

"Out of production - No Support"
This was a great idea but there are a few problems. First the software works on Win 98 & 2000 only - NOT XP. Second, the software is full of bugs. Three, there is no support or updates as the company's U.S. web site is gone. Too bad. If it only worked.

"No software support"
The device works Ok. I'm using it to store MSDN DVDs. The software has some bugs. I sent an e-mail to the tech. support and their response was: "Unfortunately Version 4.02 is the latest software released and also the last".
You can also check http://www.itechcds.com/ for an alternative device.

"KDS CDO Not Ready for Prime Time"
I purchased two CDOs only to find out that some of the lights on one of them did not work. After 6 weeks, KDS finally replaced it. It did not cost me anything but time and frustration. After 2 months, my second one has now failed. Most of the trays do not eject. It is no longer returnable and I have CDs stuck in it. Do NOT make the mistake of purchasing even one of these. Go to K-Mart and get one of the old fashioned manual ones. You will be much happier.