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"Superb Program (When you Read The Instructions!)", I've seen the ups and downs reviews, with some people saying this software is catastrophic, and others saying it just isn't all that great. Those people are likely somewhat ignorant of computer technology, PCs, hard drives, file systems, and the like. Don't pay attention to that nonsense: This is a superb little application.

Drive Image 2002 is one of those VERY rare instances in computer life where an application does exactly what it says it will do: perfectly. It's elegant, simple, and for someone who actually reads the basic instructions, pretty much a no-brainer.

I looked at various Web sites, blogs, and commentaries by others, and saw that two good points to remember are to first, defrag the partitions you're going to image; and second, store the image on the hard drive (to a partition that has the room). This is problematic for people who have a single 80GB+ partition for their entire system, but those folks shouldn't be messing with an image program in the first place, as far as I'm concerned.

* You can set an option to split an image into chunks, the default being 670KB, a good size for CDs, and use your burner software to copy over the image file pieces. DI can easily copy directly to CD, but it takes longer.

I tested this program various ways, and in all cases it worked flawlessly. If I understand it, the two "rescue disks" use a different version of DOS than a typical Windows 9x machine, which provides a way to take an entire partition without worrying about open files. Likewise, it avoids the need to use the XP Recovery Console---always an aggravation in itself.

DI 2002 (v. 6.0) had no problem with my Win2K partition, although I'm using FAT32 and not NTFS. I'd suggest getting version 7.x, written to definitely include XP if you're on an XP machine. I imaged the C: and D: partitions (W98se, W2K), then formatted the D: drive. The restore options offer both, or one of the two, using an Explorer-like interface (along with many other options for specific files, or to create and resize partitions on the fly).

I then formatted the C: drive---always a very scary proposition---and booted to the rescue floppies. Again, not a single problem whatsoever. I restored the C: drive in about 5 minutes, and "wah-lah" I was back in business. Amazing!

Creating the image on the hard drive made backing up 5GB of information (10GB of actual space) a breeze. The entire backup, using high compression, took about 10 minutes. The restore was less. When I made a split image file it took about a minute longer.

Whomever used this program and trashed their system, apparently didn't bother to read anything, do anything, or follow any instructions correctly at all. Even so, with the interface being so simple, there must have been a far more serious problem on the systems.

I'm now a convert. No more "backup" programs: From now on, it's the image route for me. With today's trojans, worms, viruses, and other ways to almost immediately hose your system, there's a tremendous amount of peace of mind having a restore process that puts back a perfect system in less than 20 minutes.

"Do not learn the hard way", I've used Drive Image and am finally replacing it with hopefully something that'll function. Drive Image successfully created up a backup pqi file and even copied that onto cds. But its now that I am trying to restore the image file and am coming up with software errors and havn't been able to restore without error for 4 reboots. Now I'm uninstalling this garbage and replacing it with Ghost. If even that software can't get this right then a hard drive duplicator (hardware) may be the way to go. Try the norton product or get the hardware version, don't learn the hard way.

"Drive Image 2002", WARNING:The product documentaion is just a few pages long and does not convey the full extent of steps necessary to actually perform a complete hard drive image back up and restore.This product actually rendered the drive I was trying to back up inactive and would not boot frtom the new drive.

If you value your data watch out using this one!I spent 70 dollars on this software." I will share my strong consumer opinions with all"

"Horrible Product", I have had horrible luck with this product.

First, when it tried to create a backup partition, it wiped out my whole hard drive. So I had to reload everything.

Then it will not burn the image to CDs as advertised.

I wrote to tech support for help and no response after a week. I wrote again and no response for 35 days.

When they finally did write back, they wanted me to uninstall practically everything and actually make hardware changes to my PC in order to get their product to work. NOT!

The product went in the trash - and I don't buy Power Quest products any more.

"Best Backup/Restore Utility Ever", Drive Image is the best, and easiest to use, backup software I've ever used. With only floppy and CD drives it can restore and entire hard disk in less than an hour, instead of weeks.
For easier use for regular data backups, I'd recommend re-partitioning so all data files are in a separate partition. Then backup that partition with all your data files to a rotating set of CD-RW's on a regular basis.

Read this reviews before You buy...

"Saved twice with this software.", This software saved my [self] twice. I run Windows ME with Linux on my laptop. So during a new Linux install I had re-image my disk. Whew! That was a close one. I tried other imaging software such as Ghost, Acronis True Image, but they fall short. In fact I had an Acronis True Image saved image I wanted to use to reimage my disk but it failed. So I had reach back a couple months more when I used Drive Image to get my restoration. I would give five stars but it does not support my cd burner when I wanted to burn image to cd. I also found not many image software support Firewire or external disk. You can image active drive and save backup image to another drive and later put that image to firewire to save but during restoration you are booting in dos mode you won't be able to get that image from firewire drive. For you novice, learn how to do this and this ability will definitely save you. It's like turning the clock back.

"Now I have to pay AGAIN to get any help.", I was quite disappointed when I installed this product just to find out that it requires a reboot to start backing up to my second computer (I have two computers networked together). It then tries to start up the process in DOS. Why is that a problem? Well, I'm no computer wiz, but my network connection doesn't open until Windows XP has started on the computer. So, Drive Image pops up in DOS after the reboot and says it can't find the drive where I want to make my back-up. Of course it can't, it hasn't let Windows establish the connection yet. So, the program has been useless to me.

My next step was to go to the Powerquest homepage to look for a FAQ that might help or maybe a help line. I found nothing obvious, and didn't really want to spend three hours looking through all the possible FAQ's and error messages. I just wanted to call somebody and see if there is a way around this problem...and there it was, a $30 fee to get live tech support to help solve what is probably a routine problem. I already paid for this program and it's useless without paying again! Or maybe I could hire my own computer wiz to make my simple consumer products work for me...right?

"Drive Image 2002", I have been running PC's for many ,many years and I cannot get this useless piece of Software to run. SAVE your $$$$$$$
Do not purchase. There are literally hundreds of error messages
listed and I cannot even correct the one I have ( error 1805). Support solutions are worthless.

"Forgot to burn a disc?", I wasted an evening and about 37 CD-R's trying to back up my main harddrive. Nothing fancy - just a normal backup of a HD with 2 partitions on my home system. I decompressed the VFD folder to get it to start - then went through the process of burning all those discs. Then it asks me to re-insert a the first disc, then the last disc, then disc 3 with image .003. Well, it isn't there. Disc 3 has image .004 on it. WTF??

I'm not a software engineer, but I'm not stupid - the program should not allow me to over-write a previous disc, so either it allowed me to do just that - or it didn't create image .003. Either way - the only option I had was to cancel out of the backup process and start over. . . with Norton Ghost! Bleah.

"Not for average computer user.", 10Dec2002 ..... After reading all the reviews, I decided to purchase this program. One thing that became painfully obvious upon use was, this is not for the average user. Instructions are vague, documentation is lacking detail, and customer support via eMail is not any better, (that is, if you even get a reply). My experience with Power Quest and also owning Partition Magic 8.0 , is that this company does not stand behind it's products. Simple support question that should have been covered in manual or web site help files? Get real ... Because I don*t work for Power Quest, I have no financial gain in glossing over the many errors this program contains. I'm just an end user that want's a program that works out of the box, and I*m not willing to devote the hours necessary to make deep system changes in order to compensate a programs short comings. One thing I can say positive, is that it comes in a nice box. (system: AMD 1800+, WinXP, mass RAM & HD) Bob