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What our customer's say!

"Powerfull Program, Slight Learning Curve.", I bought this software, never having used business account software before. I wanted to use it for inventory control and invoicing my customers. I found it quite easy to set up my list of inventory, customers and vendors, and did not have any problems with it. Intuit makes great programs but they also try to get you to upgrade frequently. I finally was forced to upgrade so that I could use it with Quickbooks POS software.

I found that it was easy to keep track of all my bills, pay them on time, see how my company was doing with the host of reports, and customize it to fit my style. I see that others have hated this software, but for me as a guy who struggles with balancing his checkbook, this software was a great asset for me.

"I purchased A Product From Inuit Software and Scanning", I purchased the software at Stapples (Hamilton Ontario) the software with the cashbox and scanning software for barcodes came to $4,000.00 now I did not know that the suport was for 30 days and that after that I would have to pay over $130.00 per moth (yes I did get a credit for $800.00 not in cheque) but for technical support and after those $800.00 are over my staff told me that we have to pay for it (I was amazed) that a product that cost over $4,000.00 does not even have more extended technical support, correct me if I am wrong but when you purchase a computer and some computers are dirt cheap lets say $1,500.00 you would get technical support for a year or sometimes more. I am not impressed at all with there so called "customer service" I am in the process of opening more stores and I will go look at other providers for software and scanning bar code mechanism.

"Probably very powerful but needs some simplifying", This may be the best small business accounting software available, but it could still use some streamlining. I started a small corporation on a limited investment. I am not an accountant, so I didn't expect to ace the software on the first day. That said, this version of QuickBooks probably only has about 18 features that I have any use for out of hundreds of available features. The screen is not laid out in a way that is self-explanatory, so finding those features is not automatic. Even those who have used Quicken (Intuit's home finance software) in the past are unlikely to find the interface self-evident. Efficiency is also a concern. QuickBooks opens too many internal "windows" without closing the source window, thus the software eats up memory very quickly. It would be as if every last time you click on a hyperlink while surfing the internet, a new browser window opens automatically. Not good.

How much does QB intimidate? Well, it is April 14th, and I've been putting off doing my taxes because I don't want to have to find and decipher all of QuickBooks' tax related features, side notes, suggestions, and other fringe information.

All of this said, it is fairly powerful software, and I am probably remiss for purchasing one of the more advanced versions of QuickBooks for such a small business. If you have tens of thousands of dollars in extra cash and can afford to automate your accounting processes (such as payroll) through QB's add-on-for-an-additional-investment options, this is probably the software to buy. It is established, it is advanced in its abilities, and it is the industry standard. However, if you're small potatoes, (even if it's hard to admit it), then you might want to consider something a little less involved, like a "dumbed down" version of QuickBooks or maybe MYOB.

"Horible Support, Even Worse product", Do not buy this software unless you have deep pockets and don't mind spending lots of money on support. I don't want to sound paranoid but this software has bugs built into it to force you to call support. (did I mention the software come with 0 support) not 60 days not 30 days not even 1 day of support is included with the purchase.
And all the great services that the product tells you about cost additional with monthly fees.

"If you like fustration you'll love this", Quickbooks 2002 is a halfway decent accounting program for small business. Unfortunetly Intuits ridiculus company policy of releasing buggy software and then charging you for them to fix it is most fustrating. Then there are the yearly upgrades that you have to pay for. No , you don't HAVE to pay for a new version each year... it's just that your old version stops working if you have to reinstall it. It will then ask to for a special activation key that you can only get if you ring them up and then fill in a 10 page document( and get it signed by a j.p!!!).
When you vent your fustration and anger, the ever so helpful phone support person will suggest that it would just be easier to upgrade to the latest version for a large sum of money. Yeah, thanks...

Read this reviews before You buy...

"The Money Pit", Intuit sees selling software as the first set in their revenue stream. When you buy the software you become hostage to Intuit's very manipulative marketing and seemingly endless offers and services. Many of the features you buy with the software only operate with a monthly subscription. The 2002 release is buggy but you get no help from the very pricey tech support without a credit card! Don't help this corporation remain the biggest player in the Small business accounting market. Intuit makes Microsoft seem like a public charity.

"Still the king!", I've ben a QuickBooks user for years. I have owned restaurants, various retail businesses and a property management firm. For an all-purpose financial management tool, QuickBooks can't be beat. In addition, Intuit has the most comprehensive on-line troubleshooting guide I have ever found on the internet. It gets a 4 out of 5 stars due to its lack of telephone support (at least free telephone support for the first 60 days of ownership). As good as the on-line database is, some things that need troubleshooting require a phone call.

"A means of separating you from your money", I own a small engineering consulting business and have used Quickbooks since 1995. I was very happy with Quickbooks 99, but am very disappointed in Quickbooks 2002. This version is generally more difficult to use than others. Additionally, the program has a tendency to crash and close without warning, particularly while using online features. It also does not import files from Zoskware's Expenspro (an expense account program for Palm handhelds), no such importation problems occurred with Quickbooks 99. Intuit now offers ABSOLUTELY NO TECHNICAL SUPPORT WHATSOEVER, unless you want to pay them for it. Essentially, Intuit is selling a bug-filled product, then forces the customer to pay for the exterminating.
This product was purchased only because Intuit ceased supporting online banking and stopped offering their payroll subscription services (apparently they approximately [money] yearly charge was providing insufficient income, forcing users to replace software which is only 3 years old). Customers who desire continuance of these features were forced to upgrade, then charged for tech support when this program failed to function as intended. If you upgrade to this version, expect problems and expect to be forced to upgrade again in a few years. If you are purchasing accounting software for the first time, purchase something else.

"Program stuck in the 90's", I just purchased QuickBooks Pro 2002 because my Accountant suggested to use it, and quite honestly, it is the most un-user friendly program I have used in years.

I have used MS Money for the past two years, and I have not had any problems with the interface and everyday normal use, and the help within the program is excellent.

With QB Pro 2002, it takes double the time to do anything. For example, if you enter in a bill, then you have to open up another window to actually pay it, and then open up another window to print the check. Cross-referencing Bills, with the Checks used to pay the bill, as well as the original Invoice is none-existant, and worse yet, the help included with the system is very inadequate and a in a few instances even wrong.

Entering in memorized transactions is an absolute pain, when you are prompted to enter in the memorized transactions upon start-up it just asks if you want to enter them, it doesnt tell you which ones they are. When you go to the memorized transactions area, it doesnt differentiate the transactions which are due compared to those which arent - so when you have many memorized transactions, it can take 10 minutes to figure out which ones the program is refering too.

The program is cumbersome, and takes 5 minutes to load on my computer (a PIII-500) which is absurdly long. Since QBPro is the standard, and everyone uses it, its the best out there, but by all means, if you have a choice between Money 2002 Business or QB Pro 2002, go with Microsoft, they have an excellent product, and its a breeze to do anything within the program.

"Beware the bugs!", We had been using a single user version Quickbooks 2001 for about 1 year without any problems. Upgraded to a 5 user version of Quickbooks 2002 and employed someone especially to go over the accounts receivable and tidy everything up. After 3 days work Quickbooks clobbered it's data file and the only solution was to go back to a week old backup. The built in 'verify' and 'recovery' utilities did not work. Intuit might be able to recover the data for [money] and 10 working days ... no thanks. I cannot see any other cause for the data loss other than a bug in Quickbooks. Yes, we should back up more often, but I am a careful computer user and this is the first time I have lost data in the last 15 years, by any means. I have lost confidence in the Quickbooks not to corrupt it's own data files, so we are now backing up several times per day.

Other than the data loss, some of my other gripes with Quickbooks are:
1. Text fields are not handled like regular windows text fields. For instance, ctrl+insert will not act like copy in a text field. Address fields are constantly trying to re-format themselves into a jumbled mess.
2. Some of the features require subscription to an Intuit service before they are any use - payroll is the best example.
3. The lack of a packing slip is a major problem for our business.
4. Tech support is [money] per minute or [money] per 10 minutes if you want to wait for Intuit to call you back. Ouch!

However, what else is there which compares with the ease of use and features of Quickbooks? Just make sure you keep a good paper trail and back the data file up.