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What our customer's say!

"PDF Writer for Older Operating System", Delivery as expected. I appreciate such "older software" still being available through Amazon and this vendor. I will always have issues with newer operating systems: price of system and software and stability when using a wide array of software by various providers; so I am not inclined to upgrade operating system without good reason.

Adobe isn't clear on what version of their programs this upgrades, but it is NOT one of their "Acrobat and Reader" series. Thus I was delayed in using this purchase while I determined what program the Upgrade worked on/with. Perhaps this and other sellers can clarify the Acrobat/Reader dicotomy for potential purchasers. I found Adobe wasn't all that helpful or knowledgable. Online users manuals proved more informative.
I am the system maintainer and user (self taught).


"Merely a Stepping Stone", Since, for some unknown reason, Adobe doesn't offer a direct upgrade path from Acrobat 3 to Acrobat 6, I bought this Acrobat 5 Upgrade merely so I could qualify for a free upgrade to Acrobat 6. Not only is this silly of Adobe, it's also expensive. Instead of buying an Acrobat 6 package, sticking my old Acrobat 3 CD into the drive, and continuing on my way without further hassle or expense, I had to buy the Acrobat 5 upgrade, go to the Adobe website to find their customer support phone number, call them via their 800 number, get them copies of the receipt, pay a token shipping cost, and then install the new software. What's even worse is that I've spent over six weeks trying to do that. Amazon got me the package immediately. But, so far, I've had to talk to Adobe (at their expense) five times. The first time was to find out that the upgrade existed and get the instructions for faxing the information to them. Supposedly, my fax never arrived. Then, I had to talk to them about that and get a snail-mail address. Supposedly, THAT package never arrived. Then, with my next call, I managed to get an email address to send the documents to. Again, supposedly, that never arrived. Finally, I talked to a person who had me re-fax just the receipt and my Acrobat 3 serial number. She called me back within a half an hour and we completed the whole process (confirmed my shipping address and got a credit card number for the shipping fee). Besides the hassle I had to go through, this upgrade must have cost Adobe a bundle in phone and support personnel costs. The free upgrade period from Acrobat 5 to 6 is over now, but Adobe really needs to come up with a better way for their old Acrobat 3 customers to upgrade.

"Absolute Aggravation", I ignored the various warnings by other contributors and bought 5.0 for an upgrade from 4.0. I had wanted (and tried) to load my old 4.0 into my new computer, but gee, what a surprise, macro error messages prevented access to Microsoft Outlook and other M/S programs because (apparently) XP Professional and Adobe Acrobat 4.0 can't quite seem to get along. (Planned incompatibility to force repurchasing?) Hence, I bought the upgrade. It loaded okay once I figured out that the serial number that wanted entered for 5.0 was really my old 4.0 serial number, although they specifically stated to enter the new 5.0 SN (which was rejected). At any rate, I got it loaded. Now, even after trying in vain to adjust preferences to minimize file size, when I create a pdf file from Excel the pdf file is 7.5 times as large as the original Excel file. This negates one of my main reasons for buying the thing in the first place since I want to email smaller pdf files of my Excel reports. I suppose if I were a geek I would chuckle at this problem and make some mystery adjustment somewhere and obtain the desired results. After hours of struggling with this, I tried to contact Adobe. The message stated that all their suppport personnel were in a meeting...Congratulating one another, no doubt, on their fine product. All I want is to be able to send a Word or Excel file as a decent-sized pdf file--which I could easily do with 4.0. I cannot begin to tell you how frustrated I am. I pay for everything, pirate nothing, and get this garbage for my efforts and expense. If you can do without this product, hold your ground.

Revised comments added a couple days dater: I did reach a very helpful tech at Adobe who quickly talked me through my problem with wanting smaller pdf files. If you need this info: (1) Select Print, (2) Select Adobe Distiller Document, (3) Select Properties, (4) Select Adobe PDF settings, (5) Select Conversion Settings, and then (6) Select the "Screen" option (assumes you aren't using fancy fonts, etc.) Now why didn't I think of that? Actually, on the 3 different occassions that I did reach techs, my wait proved to be minimal, and they all were helpful. But I still have a grudge against what for me is an over-engineered product that has taken a simple concept and turned it into an expensive and involved effort. If you live and breathe this stuff, then 5.0 will probably satisfy your various whims. But if you are an infrequent user wanting minimal functions, then you'll have to jump through some unwelcomed hoops. With Adobe Acrobat 5.0, one size fits all--and "all" means all those who eat kilobytes, megabytes, and gigabytes for breakfast, lunch, and supper. Those of us with big fingers and little patience won't be quite as enthused with the product.

"LESS Functionality isn't worth the money", Although pdf files are very useful in digitizing paper materials, the fact that Adobe crippled its 5.0 version of its Paper Capture (OCR, text recognition) functionality is shameful. When I purchase an upgrade, I expect BETTER functionality, not worse. With 5.0, you can only capture 50 pages of a document - if its longer than 50 pages, you must purchase the... Adobe Capture product. With the previous version (4.0x), there was NO limit to the number of pages and no need to waste more money. Do NOT buy this product - go... buy somebody's 4.0 version... (Note: the 4.0 version of paper capture does NOT work with Windows XP and no bug fix is provided...).

"LESS Functionality isn't worth the money", Although pdf files are very useful in digitizing paper materials, the fact that Adobe crippled its 5.0 version of its Paper Capture (OCR, text recognition) functionality is shameful. When I purchase an upgrade, I expect BETTER functionality, not worse. With 5.0, you can only capture 50 pages of a document - if its longer than 50 pages, you must purchase the Adobe Capture product. With the previous version (4.0x), there was NO limit to the number of pages and no need to waste more money. Do NOT buy this product - go to Ebay and buy somebody's 4.0 version for cheap. (Note: the 4.0 version of paper capture does NOT work with Windows XP and no bug fix is provided so you are screwed if you have XP).

Read this reviews before You buy...

"Shame on Adobe!", I have been LEGALLY using Adobe software for years, including Photoshop, PageMaker, LiveMotion, GoLive, Acrobat, etc. I own two registered copies of Acrobat 3.01 and I was still unable to install the 5.0 upgrade! I tried the passcode, pointing to the CD, everything! Adobe Tech support finally tells me that the reason my install is failing is because I still have the previous version on my machine...so I have to edit my registry. If this is your method of preventing software piracy (by keeping valid users uphappy), then shame on you, Adobe!

Adobe has since released a revised CD, so I was told by tech support when I recently had to reinstall several times. His response was that if I did not like having to call for a new passcode each time I have to reinstall, then I should BUY the corrected CD. Never offered me a patch. Can you believe it?

"Another Unhappy Customer", Double Beware!! I am also a legal owner of version 3.1. I bought version 5.0 upgrade. Nowhere in the box can you find a warning saying that if you have version 3.0 or 3.1, the program will not install. I feel taken, robbed. I will never buy an ADOBE program again. I bought the program when I visited the US last month. I give the program 1 star for the simple reason that I HAVEN'T BEEN ABLE TO INSTALL IT. I bought version 3.1, 5 years ago. Am I supposed to keep the receipts?

"Beware if you are upgrading from Version 3", Acrobat is an indispensible but overpriced utility. With the ubiquity of the PDF format, all applications really need to start having "Save as PDF" as a built-in function. Until then, we need Acrobat to save files in a shareable format.

I foolishly believed the packaging that states this is an upgrade from version "4.0 and earlier." Don't believe it! I had a full legal version of 3.01, and the 5.0 installer refused to recognize it. Adobe tech support refused to give me a 6 digit key code until I faxed them proof of purchase for both versions 3 and 5! Once they received the fax, they then refused to provide the key code unless I was physically at my PC at home. I wasted a whole week fooling around with Adobe, and their only excuse was "this is company policy." Well, it is not my policy to support companies that treat their customers like suspected criminals...

Acrobat is an essential utility and performs as it should, so it is great for that. But its price for what it is mainly used for, it's deceitful packaging, and its terrible customer relations bring it down to a mere 3 on a scale of 1 to 5.

"Has features I only dreamed about using earlier versions", Version 5 has features I dreamed about in 3.0 and 4.0, but despaired of ever seeing. Adobe made my dreams come true. Here are the highlights that make this an essential tool if you work with PDF files or transform other documents into PDF format: You can now save files in rich text format (RTF), which can be directly opened and edited in Microsoft Word (and other applications). I was able to do this in version 4 with an expensive third-party plug-in that did not always produce the results I was looking for. Version 5 does not need the plug-in and does a much better job.

Two other features that I love are the ability to extract images from a PDF file and save them as Tiff, JPEG or PNG graphics. This is really powerful. A nice touch is the user interface, which now makes Acrobat's tool bars look like those in Microsoft Office applications. I thought this was a quantum improvement over the confusing interface in previous versions.

Adobe touts added security features in this version, but the only thing I found different is the 128-bit encryption. Version 4 gave me total control over protecting documents from alteration, selecting and copying text and printing. As a consultant I sometimes need to provide clients with intellectual property that I need to protect, and the features that I enjoyed in version 4 have been fully carried over in this version. Another nice feature that has been carried over from the previous version is the ability to open a web page from within Acrobat and save it as a PDF file. I have grabbed many pages from many sites for off-line reading using this feature and it still works without a problem in version 5.

Other features that are interesting, but I have not tried, include the ability to create and publish dynamic forms online, and support for XML form data. When I get time I plan to play around with creating and publishing the dynamic forms because I can think of a dozen uses on my web site.

Regarding the missing paper capture feature pointed out by a previous reviewer, I never used it, so I don't miss it. However, if it is important to you please heed the other reviewer's comments.

Overall this is a solid product that did not cause me the same pain I endured when I moved from version 3 to 4. Everything works as advertised and some of the new features are plain wonderful. The upgrade is something you will definitely want to invest in.

"Eliminates paper capture functionality", Adobe delivers a fine product in Adobe Acrobat. The PDF format is my favorite for delivering content rich material through the Internet. This upgrade improves functionality in manipulating PDF files, navigation, analysis of PDF file internals, file comparison, and web capture. Adds the ability to merge comments from multiple reviews. Adds automatic creation of thumbnails. Substantially upgraded form technology via calculation fields, Javascript, and common fields.

I am disappointed that Adobe has cut the paper capture feature from the Acrobat product. Paper capture allows you to take a PDF file in image format (created for example by using an image scanner) and generate a smaller and searchable PDF document. The paper capture feature uses text recognition technology. Acrobat has the best paper capture recognition technology in the market. If you want to use the paper capture feature you have three choices: use the older Adobe Acrobat 4.0, purchase the Adobe Acrobat Capture product for ..., purchase an online paper capture subscription for ... per year.