Beware, though, of hidden costs! I have to say I was very disappointed by unexpected costs to us. For one thing, the only reason we upgraded from QB Pro 6.0 was so that we could print the "Statement of Cash Flow" report. (...) After upgrading, I discovered that there is a mandatory payroll service update--basically tax information to allow you to correctly figure payroll. (...). They do not really allow you the option of updating when you want--you are required to use their service, and you have to do it over the internet. You put in a credit card that will automatically be charged every year (no option for a one-time charge).

After upgrading, there was a report that no longer worked that we use to do estimated tax payments. I was very surprised and disappointed that Intuit changed their support options. (...)The report itself is still unavailable to us, but the support guy helped us to create a memorized transaction to accomplish basically the same thing. I fear that if I had stayed longer with him, we would have paid several hundred dollars, and who knows if it would have been resolved? (I should point out that I back up the database fanatically, because we have had several problems with corruption in the past. I am a computer programmer, and I sense that there are some problems with the way their database is programmed).

I am frustrated that Intuit would charge a reasonable price for the software to our small business to lure us in, then charge support costs that only larger companies can afford. There was no initial free support for purchasing the software. They do state that if the problem is because of a bug in the software that you do not have to pay. In reality, though, they made us give them credit card information before they would discuss the problem. It is ultimately to their discretion to decide not to charge you at the end. I suspect, though, that this is rarely if ever the case, as my problem appeared to be a bug (the report was running fine before the upgrade). I read another review here and someone else apparently had the same problem.

The saddest thing, though, is that for our size, the software itself seems to be the best thing out there. Our hands are tied.

"Great Product, Costumer support terrible!!!"
I called to receive assistance on a system error msg. This was a relatively simple issue. The software knowledgebase and various sources on the site did not provide any help! After calling the help line and going through a careful screening process, I was given the choice to sign up for the annual support ($395.00 or pay on a per time basis($40/10 min). I chose the 2nd option and the tech support asked me to fax a file for his review. His fax number did not respond for about 20 minutes and then after the receipt of the fax I was told my cost so far is $120.00 (for 30 min). He then gave me the option to let him review the file which may cost $250 box or let one of the software specialist review for a cost of $750. I found the whole process very unethical. Buyers beware!!!

"one computer! one user!"
This program seemed to be an excellent accounting system for my small business. I bought it, had an employee install it and just as we had all our business info transferred:our office computer crashed and burned. I attempted to reload on another computer and continue business as usual. QuickBooks pro 2001 reloaded on the new computer but since it had already been registered it stops after 15 uses. The company informs me that each unit is for 1 user and 1 computer. I have no idea how well the system works but if your computer dies Pro 2001 dies with it!!

"one computer! one user!"
This program seemed to be an excellent accounting system for my small business. I bought it, had an employee install it and just as we had all our business info transferred:our office computer crashed and burned. I attempted to reload on another computer and continue business as usual. QuickBooks pro 2001 reloaded on the new computer but since it had already been registered it stops after 15 uses. The company informs me that each unit is for 1 user and 1 computer. I have no idea how well the system works but if your computer dies Pro 2001 dies with it!!

"Worse and worse - Look somewhere else"
Four years ago, I sang the praises of Quickbooks, even getting several people using it as their accounting software. No more. The program gets worse and worse. Reports are harder than ever before if you want anything non-standard. They recently doubled the subscription price for their tax tables (yes, you pay annually to get new tax tables, currently ...) and, worse yet, disable the tax tables you bought and paid for after they "expire." There is no free support. Their tax table had an error that would not allow the correct percentage to be entered for my state and to report the bug and ask for a fix I was told I had to pay for the privilege.

This latest version (I've been using it since around version 5) even goes so far as downloading third-party advertising under the guise of "updates" that it displays while you work on your books, and keeps a background task running all the time for gathering the updates.

As I said, worse and worse, look elsewhere. I am an unhappy customer.

Ricky