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What our customer's say!

"impossible to use", The user interface for this product is so difficult. When you click on a word just to highlight it, the software will look up the word. Also, it is impossible to print out long article to read because the software break up articles into little section. But it does not let you print the whole article. You have to print out a small section each time.

"Don't buy it. It's an Edsel.", When you buy the Encyclopedia Britannica DVD, your anticipation is that it's a Rolls Royce. It's not; it's an Edsel. Not only does it have non-resizable windows, its level of technical detail stops at about a college sophomore level. This is adequate for a high school student, but I expected a much higher level of erudition from this DVD. After all, it's Britannica.

"Well, I have MUCH better encyclopedia to offer.....", Why pay 70.00 for a buggy, non-resizable DVD version, when you can get all this an MORE for free off of the greatest encyclopedic volume in history? It is called the internet, and it is FREE, aside from the general access fee. You can have the lastest news, pictures and science reports, plus whitepapers, articles in biomedicine, physics, chemistry, mathematics, et cetera. Why pay for a 'version' of knowledge when you can have it all, not doled out in discreet dollops of creamy unsatisfaction like Britannica and Encarta? If you want to pay for learning and knowledge, the currency is determination.

"Disappointing", This program costs way too much to not even offer screen resizing. I use a 19" monitor at a fairly high resolution. When I run Britanica, everything is cram-jambed into a small NON-RESIZABE window. The content seems OK, but not noticably more usefull compared to the single CD Encarta 2000 I thought I was upgrading. It installed reliably except the audio-only files are unintelligible. It is too late for me, save yourselves. Buy something else.

"So far - a major dissappointment", I had high hopes when I ordered the DVD version of Britannica. I expected a huge array of easy to access information, backed up with powerful images and sound.

Apart from the fact that I find the site information extremely poorly laid out and not as logical as Encarta to access, it doesn't even impress with it's depth.

But most of all - I just hate the way that you have to PAY to get someone on the telephone, simply to help to get the stupid disc to work. One of the key tabs ("analyst") is bringing up a strange, incomprehensable message. It would be nice to get it resolved with a good old-fashioned customer service rep.

I wouldn't bother, if I were you....