What our customer's say!"It can be serviced & works for me!", HP doesn't want you inside the scanner changing bulbs and cleaning the underside of the glass - too difficult for the average user and you can damage beyond repair. Service is available through HP by contacting the HP Customer Care Center at 1-800-474-6836 But smoke, etc. is outside the focal range and does not affect the scan (I know, I smoke and that is mainly where it comes from)
RE bulb problems, I found my bulb was fine. If anythng goes wrong reset the scanner. Just power everything down, disconect the cables and power for 30 seconds. power up scanner (usb or scsi not conected) repeat 3 times, then a forth time with everything conected. Start up your computer and it all works. you may also have to check that your hpscnmgr.dll and hpscnmgr.hlp files are still in your wwindows system32 directory - if not, reload your software (available on the HP website)
I also had the paper feed problem, HP told me how to clear and clean it. Bottom line was HP service answered my email within an hour (as they usually do) and continued to work me through any problems. Those problems didn't occur until after almost 3 years .. as these things go that is pretty impressive.
BUT - I would like to have a larger flatbed (legal documents, etc.) and sugest that to anyone buying a scanner
"Troublesome, unreliable and unrepairable.", No problem with USB on Win98, Win98SE or Win2K. Software crashes regularly, cannot be uninstalled, won't work with Officejet 1150cse on same computer. Scanner plate glass came dirty on underside, not cleanable. HP support says this won't affect images but it does. Document feeder only worked once. Scan quality good except for dirty spots on scanner plate glass (top edge). Lamp failed after approximately 10 hours of use and is not replaceable (only used every few months). HP support is not helpful, web site difficult and little information on this model. Requires too much time to get working for busy office that only needs occasional scan. Other HP products have been excellent but very disappointed with this one.
"Awesome Scanner", I've gone through 3 scanners- mostly because the resolution has gotten better over time. I added this scanner because of the page autofeed. This one feature alone is worth the price of the scanner. If you scan large documents, you push a button, and can walk away. You come back and the scanner has saved the pages to the hard drive! Its amazing. The scan quality is also superb.
"Fulfills its mission in workmanlike fashion", I happily used my HP Scanjet 4c SCSI scanner for years, but it was not going to be Win-2000 compatible without a cash infusion, and I needed a document feeder anyway. It would be more cost-effective to upgrade to a new scanner. Once again, I turned to HP, and they have not disappointed--though I have a few minor nits to pick.
The good news: setup and configuration were child's play under my Windows 2000 system--it's truly plug-and-play all the way. The scanner is solid and robust, and churns out the scans reliably. The ADF works quite well and is a major time-and-effort saver, especially for those like me who aren't able to locate the scanner to be within reach while seated at one's computer. The image quality is fine and the software included, Precision Scan 2.0, does its job.
The not-as-good-but-still-ok news: the software is not the easiest to use; it's a bit confusing when scanning either from the TWAIN applet or from within another application, having to switch back and forth to get the preliminary scan, crop it, and then obtain the "final" scan. More visible buttons and fewer menus to navigate would be the ticket here. Similarly, when you try to use the buttons on the front of the scanner to scan-to email, fax, print, file, etc, you have to navigate too many menus to get the job done. The slide adapter is so kludgy and imprecise as to be nearly useless, so if you are going to scan a bunch of slides there is a separate transparency adapter you will need lest you pull out your hair.
And the scanning platen looked like my 18 month-old's eating surface. There was dust and debris all over both sides of the glass, plainly visible in the glow of the scanning lamp. How much effect this has on the quality of one's scans I do not know, but HP should do a better job on this to be sure.
These objections do not detract from the basic function of the unit, making excellent quality scans, but there is room for improvement, hence the 4 star rating.
"Awesome Scanner!", If you're looking for a scanner with excellent quality and easeof setup, this is the scanner for you!
The scanner arrived inperfect condition. There were not that many parts to put together which is another good thing. I followed the chart they send you on how to setup the scanner. First, you install the software. HP put together a wizard to install all the different software that comes with the 6350cxi. The installation was easy and then it tells you how to setup the scanner. Put a couple wires here and there and PRESTO, you have a new scanner!
The quality of the scans are great as well and you can pick the different resolutions to scan at. I'm sorry that I haven't worked with the 25-page document feeder or the slide adapter yet but if you're looking for great scans at a decent price, this is it!
