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Others say...
"Helpful but unremarkable..." I'm on staff at our church in the area of First Impressions, and the subtitle of this book ("Connecting Guests to Your Church") is a major part of what I do. When I first saw this book, I knew that I needed to read it.
Quite frankly, I was disappointed on several fronts. First and foremost, this book felt like it was written for the church of the 1980s. I was taken aback by the almost complete failure to mention internet strategies. When it was discussed at the end of Chapter 5, it was almost as if the reader was supposed to be only vaguely aware that the "World Wide Web" even exists.
I was also frustrated by the rather hokey feel of many of McIntosh's suggestions. The DWYPYWD principle (Do what you promised you would do)? Come on, that's a ridiculous and utterly useless acronym. The rule of three-thirty-three? The MOT (Moment of Truth)? I just think that this stuff is silly.
I was disappointed by one underlying message throughout the book, that the purpose of making good connections with guests is to convince them to attend your church rather than another church. But this totally misses the point of caring about guests. We don't need to be very concerned about the folks who are going to end up at a church somewhere. Our energies should be directed to the folks who are going to choose between attending our church and never attending church again. Those are the folks for whom first impressions and guesterizing strategies should be focused.
Finally, I could not see how Chapter 13 fit into this book. In the midst of all of his connection strategies, McIntosh spends this chapter providing a brief summary of the emergent church movement. Maybe this primer would be helpful for older pastors who have missed the entire emergent thing (and have only recently discovered the World Wide Web and really enjoy acronyms like DWYPYWD), but it seemed completely out of place in this book.
Having been rather critical and even somewhat sarcastic so far in my review, "Beyond the First Visit" was not a complete loss. The strength of this book is that it is relatively comprehensive. McIntosh speaks into a host of topics and goes to great lengths to explain why each of these seemingly insignificant details is actually quite important. His attention to the little things is commendable and should help the reader be aware of the myriad of things that churches need to consider as folks outside the church investigate what we do every week when we come together for corporate worship.
Ultimately, I'm glad that I read this book. There is much good content that can help church leaders to think through the impression that they leave with guests. However, it was far from what it could have been. If you're looking to think about these things in a totally new and refreshing way, I'd recommend Mark Waltz's "First Impressions" instead.
"Beyond Helpful" Great - practical book. Helps you see your church from a "guest's" (not visitor) point of view. Practical questions to ask for all teams within the church from worship to nursery to building and grounds. Easy to implement in your own setting, not a cookie cutter approach to church. Very helpful
"Guesterize Your Church!" Inviting guests to your church is easy. Getting them to stay is not. Gary McIntosh's new book offers concrete suggestions for getting guests to stay "beyond the first visit."
I began reading Beyond the First Visit in January 2007 when my wife and I moved to California's central coast to pastor a church. We didn't know anyone in the area or the church, so for a while we felt like guests in our own congregation. I grew up in a pastor's home and was associate pastor to a long-time friend, so this was a new feeling for me. But it was a very valuable feeling, for it gave me an important insight into how guests at our church feel all the time. (And I have a very friendly church!)
According to McIntosh, we need to "guesterize" our churches. That is, we need "to make a church more responsive to its guests and better able to attract new ones." From the moment guests step foot on our campuses, they need to feel a welcome invitation to be there as well as opportunities to connect with others and get involved in the life of the church.
Each chapter of Beyond the First Visit includes numerous suggestions for making your church guest-friendly, real-life examples of what works and what doesn't, and discussion questions that can be used individually or among leadership groups.
If your church has many guests, but few who stay, read Beyond the First Visit. It will open your eyes to your guests' point of view.
"A Book the Motivates" This is an excellent, practical, and insightful book on how growing a church to the next level can be done. The author has writen it from the biblical, psychological and sociological perspectives which therefore makes it a wholistic and comprehensive treatise on how to boost the attendance of a declined or declining church. Read it and put it into a action. The growth of your church will surprise you.
"Worth the read" He has several, practical steps for making your church more hospitable. From the 10 foot rule, to the 5 minute rule, to such advice as "Recruit for attitude, Train for people for skills," it was worth the purchase.
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Beyond the First Visit: The Complete Guide to Connecting Guests to Your Church
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What our customer's say!
"Practical Advice for Churches", The title of McIntosh's compelling book shoud be an eye-catcher for anyone concerned about how their church looks to visitors--or guests, as the author puts it. He offers thoughtful, practical ideas about church people in churchs of all sizes. This book is a compelling read and a great starting point for discussions.
"Disappointing Recyling of Material", The cover promises to offer the reader a complete guide to church hospitality, and is written by well know church growth scholar Gary McIntosh.
If you have NEVER picked up a book on welcoming visitors, this can be a helpful introduction.
This book does have some strengths in looking at the visitor flow of your church.
Attracting Visitors -- Getting them to come. Welcoming Visitors -- The art of Hospitality, dealing with first impressions and service.
But there are better books on the market Such as FusionFusion: Turning First-Time Guests into Fully-Engaged Members of Your Church
How do YOU welcome a visitor
McIntosth begins with reminder of how important it is for churches to welcome the visitors that come.
He asks: How do you react differently between a guest and a visitor?
A guest is invited, expected, and thus you make sure the house is clean and in order.
A visitor shows up unexpectedly, uninvited, and typically when you're doing laundry or dressed in your painting clothes.
McIntosh encourages the church to think through how it welcomes guests, to review what it thinks about guests, and to encourage churches to see themselves through the eyes of a guest.
In the 2nd chapter, he reminds of how to be a great host. Welcoming guests doesn't happen accidentally, but on purpose with some careful planning and attention to the process (which is where a consultant can help you).
He cites research from the 80s that churches need to keep 25 to 30 percent of their first time visitors to grow rapidly, while churches that only keep 5 to 8 percent will decline.
Assuming those numbers are still current, let's settle on a average of 16%. How many visitors does your church need to grow?
What is the first impression of your parking lot, your building.
Signage? Upkeep of the Building?
First impressions -- Do visitors have a positive interaction with the people in the church?
Disappointments Though McIntosh offers some excellent advice, most of it is clearly dated, and most of the supporting research is from the early 1990s. Most all the footnotes cite citations before the year 1995, the majority of which stretch all the way back to the 70s. I kept feeling like I was reading late 1980s church growth stuff all over again.
Our society may have changed, but this book doesn't have any current research to make sure those conclusions are still valid.
I've read widely on assimilating visitors, and if you have as well, you'll find this book disappointing.
It has a throw away chapter about the emergent church that feels like an attempt at being current and not really relevant to the book. A few times I had to perservere through rabbit trails that had very little to do with welcoming visitors (for example, a whole chapter on launching new ministries).
"Makes you think", This book really makes you think about what you and/or are not doing at your church. We go through "church" without really thinking about guests/visitors. We often treat people like visitors - thanks for coming, come again if you want, but you're not really part of the "family". We should treat them like guests - we want them and want them to come back and most importantly, we want them to become part of the family.
The book makes you look at your church with new lenses.
"Great in Context", I would definitely recommend Beyond the First Visit to those looking to systematically think through their process of welcoming & inviting new comers into your church community.
GOOD- It is comprehensive in scope, full of helpful ideas and information, and forces you to ask very helpful questions in a systematic fashion. It will fill your head with ideas and help you see how one set of ideas leads to another.
NEEDS WORK- Internet, email, SMS, Facebook- all these sorts of new technologies are largely untapped in McIntosh's practical examples. If you are familiar with these, McIntosh's framework will still likely give you many good ideas that you can adapt to these technologies. It is also not as aware as we need to be of not only the "Emergent Church", but even more of the general mindset of postmodern adults and how their attitudes would lead you to modify some of what McIntosh presents.
IMPORTANT CONSIDERATIONS- Be aware of your theological convictions and framework - e.g. on evangelism, nature of man, the Sovereignty of God, nature of the church, etc. - before you get too far into this book. This is not a theological work; it is a practical one. But all practice is controlled by theology, and if you are not thoughtful in reading this book, you can end up with a very man-centered, self-reliant approach to "assimilation" and church growth.
"Great Resource", As I am preparing to launch a new church is has been a valuable tool in my organizing efforts.
You might need this... First Impressions: Creating Wow Experiences In Your Church details..
|  Fusion: Turning First-Time Guests into Fully-Engaged Members of Your Church details..
|  Simple Church: Returning to God's Process for Making Disciples details..
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 Membership Matters: Insights from Effective Churches on New Member Classes and Assimilation details..
|  Comeback Churches: How 300 Churches Turned Around and Yours Can, Too details..
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Read this reviews before You buy...
"To be inclusive, we must first ask, who do we exclude?", Dr. Gary McIntosh has a passion for people finding their way into and being adopted by faith communities.
As the Church transitions from modernity (with its catechetical mentality of people needing to know what they believe and how to behave before they can belong) to postmodernity (where people often want to belong before they believe), Beyond the First Visit is a guidebook for the shifts that congregations need to make to help people feel a part instead of being left apart.
How churches invite, greet, incorporate and train their people matters. This is a wonderful text on all fronts.
Rev. Dr. R. Kevin Murphy Saint Matthew Lutheran Church Walnut Creek, CA
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